IBM Support

PM10056: FROM ADMINISTRATIVE CONSOLE LAUNCHING ECLIPSE-BASED HELP, WHEN CLICKING THE ''?'' ICON RETURNS BLANK PAGE.

Fixes are available

7.0.0.11: WebSphere Application Server V7.0 Fix Pack 11 for IBM i
7.0.0.11: WebSphere Application Server V7.0 Fix Pack 11 for Windows
7.0.0.11: WebSphere Application Server V7.0 Fix Pack 11 for HP-UX
7.0.0.11: WebSphere Application Server V7.0 Fix Pack 11 for AIX
7.0.0.11: Java SDK 1.6 SR7 Cumulative Fix for WebSphere Application Server
7.0.0.11: WebSphere Application Server V7.0 Fix Pack 11 for Solaris
7.0.0.11: WebSphere Application Server V7.0 Fix Pack 11 for Linux
7.0.0.13: WebSphere Application Server V7.0 Fix Pack 13 for AIX
7.0.0.13: WebSphere Application Server V7.0 Fix Pack 13 for HP-UX
7.0.0.13: WebSphere Application Server V7.0 Fix Pack 13 for IBM i
7.0.0.13: WebSphere Application Server V7.0 Fix Pack 13 for Linux
7.0.0.13: WebSphere Application Server V7.0 Fix Pack 13 for Solaris
7.0.0.13: WebSphere Application Server V7.0 Fix Pack 13 for Windows
7.0.0.13: Java SDK 1.6 SR8FP1 Cumulative Fix for WebSphere Application Server
7.0.0.15: WebSphere Application Server V7.0 Fix Pack 15 for AIX
7.0.0.15: Java SDK 1.6 SR9 Cumulative Fix for WebSphere Application Server
7.0.0.15: WebSphere Application Server V7.0 Fix Pack 15 for HP-UX
7.0.0.15: WebSphere Application Server V7.0 Fix Pack 15 for IBM i
7.0.0.15: WebSphere Application Server V7.0 Fix Pack 15 for Linux
7.0.0.15: WebSphere Application Server V7.0 Fix Pack 15 for Solaris
7.0.0.15: WebSphere Application Server V7.0 Fix Pack 15 for Windows
7.0.0.17: WebSphere Application Server V7.0 Fix Pack 17
7.0.0.17: Java SDK 1.6 SR9 FP1 Cumulative Fix for WebSphere Application Server
7.0.0.19: WebSphere Application Server V7.0 Fix Pack 19
7.0.0.21: WebSphere Application Server V7.0 Fix Pack 21
7.0.0.23: WebSphere Application Server V7.0 Fix Pack 23
7.0.0.25: WebSphere Application Server V7.0 Fix Pack 25
7.0.0.27: WebSphere Application Server V7.0 Fix Pack 27
7.0.0.29: WebSphere Application Server V7.0 Fix Pack 29
7.0.0.31: WebSphere Application Server V7.0 Fix Pack 31
7.0.0.27: Java SDK 1.6 SR13 FP2 Cumulative Fix for WebSphere Application Server
7.0.0.33: WebSphere Application Server V7.0 Fix Pack 33
7.0.0.35: WebSphere Application Server V7.0 Fix Pack 35
7.0.0.37: WebSphere Application Server V7.0 Fix Pack 37
7.0.0.39: WebSphere Application Server V7.0 Fix Pack 39
7.0.0.41: WebSphere Application Server V7.0 Fix Pack 41
7.0.0.43: WebSphere Application Server V7.0 Fix Pack 43
7.0.0.45: WebSphere Application Server V7.0 Fix Pack 45
7.0.0.19: Java SDK 1.6 SR9 FP2 Cumulative Fix for WebSphere Application Server
7.0.0.21: Java SDK 1.6 SR9 FP2 Cumulative Fix for WebSphere
7.0.0.23: Java SDK 1.6 SR10 FP1 Cumulative Fix for WebSphere
7.0.0.25: Java SDK 1.6 SR11 Cumulative Fix for WebSphere Application Server
7.0.0.27: Java SDK 1.6 SR12 Cumulative Fix for WebSphere Application Server
7.0.0.29: Java SDK 1.6 SR13 FP2 Cumulative Fix for WebSphere Application Server
7.0.0.45: Java SDK 1.6 SR16 FP60 Cumulative Fix for WebSphere Application Server
7.0.0.31: Java SDK 1.6 SR15 Cumulative Fix for WebSphere Application Server
7.0.0.35: Java SDK 1.6 SR16 FP1 Cumulative Fix for WebSphere Application Server
7.0.0.37: Java SDK 1.6 SR16 FP3 Cumulative Fix for WebSphere Application Server
7.0.0.39: Java SDK 1.6 SR16 FP7 Cumulative Fix for WebSphere Application Server
7.0.0.41: Java SDK 1.6 SR16 FP20 Cumulative Fix for WebSphere Application Server
7.0.0.43: Java SDK 1.6 SR16 FP41 Cumulative Fix for WebSphere Application Server

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APAR status

  • Closed as program error.

Error description

  • From Administrative Console launching Eclipse-based help, When
    clicking the '?' icon it returns a blank page.
    
    For ISC module(modes.war), when using EclipseHelp for launching
    Eclipse-based help. When I click the '?' icon, a separate
    browser window opens and displays an empty page instead of the
    help topic.
    Also the problem is reproduced for the sample application
    (modes.war) from
    
    Help in a console module is not getting propagated back to the
    <WAS_HOME>/profiles/AppSrv01/config/cells/<CELL_NAME>/applicatio
    ns/isclite.ear/deployments/isclite/iehs.war/WEB-INF/iehs.propert
    ies
    
    when issuing the $AdminConfig save command after deploying a
    console module in WebSphere Application Server V7.0 with help
    defined in it.
    
    One thing I noticed that seems wrong to me and is actually the
    root cause of this problem is that the iehs.properties should
    exist under
    
    <WAS_HOME>/profiles/AppSrv01/config/cells/<CELL_NAME>/applicatio
    ns/isclite.ear/deployments/isclite/iehs.war/WEB-INF
    
    after installing WebSphere Application Server V7.0 but it does
    not (it is included in the original war file).
    
    We can see during deploy of this sample that contains help, that
    since the file doesn't exist it is created during deploy under
    the wstemp directory and is updated with the proper help
    information. However, when issuing the $AdminConfig save command
    this file does not get copied back to
    <WAS_HOME>/profiles/AppSrv01/config/cells/<CELL_NAME>/applicatio
    ns/isclite.ear/deployments/isclite/iehs.war/WEB-INF/iehs.propert
    ies
    
    Because of this, help is not available for this war in the
    administrative console. If you create the file manually under
    
    <WAS_HOME>/profiles/AppSrv01/config/cells/<CELL_NAME>/applicatio
    ns/iscli
    te.ear/deployments/isclite/iehs.war/WEB-INF/iehs.properties
    
    and even if it is blank, during the deploy of a console module
    that contains help this file will get updated in wstemp and
    copied back and then help works.
    
    Please note that the same module works OK on WebSphere
    Application Server V6.1 the problem occurs only on WebSphere
    Application Server v7.0
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  Users of IBM WebSphere Application          *
    *                  Server V7.0 administrative console help     *
    *                  extensions                                  *
    ****************************************************************
    * PROBLEM DESCRIPTION: Deployed applications that contain      *
    *                      Eclipse help modules do not display     *
    *                      help screens                            *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    If an application is installed that contains an Eclipse help
    module which is meant to extend the administrative console help
    screens, those new help screens will not display. Instead, the
    user will see a blank screen after clicking on the help icon.
    

Problem conclusion

  • The help was not being installed correctly due to a missing
    file: iehs.properties.  A code change has been made which will
    install the properties file during profile creation, allowing
    any help modules to install and run correctly.
    
    The fix for this APAR is currently targeted for inclusion in
    fix pack 7.0.0.11.  Please refer to the Recommended Updates
    page for delivery information:
    http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM10056

  • Reported component name

    WEBS APP SERV N

  • Reported component ID

    5724H8800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-03-16

  • Closed date

    2010-04-01

  • Last modified date

    2010-04-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WEBS APP SERV N

  • Fixed component ID

    5724H8800

Applicable component levels

  • R700 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
25 October 2021