PK95379: Go Office gives error "The server did something wrong"

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You can track all active APARs for this component.

APAR status

  • Closed as unreproducible.

Error description

  • In a distributed environment, Go Office refuses to work when
    there s no active Report Data Service and Report Service
    runningon the primary dispatcher .????  It could appears the
    first error message or the second one.  1. Error message "The
    server did something wrong" occurs when trying to load a report
    in Excel. Although its possible to browse the available reports
    in the GoOffice Add-in within Office.  2. Error message: After
    approximately 7 minutes, the import stops with the following
    error message "The operation has timed out". The user can not
    work with Cognos Connection. It does not responed any more.
    

Local fix

  • - activate the report data service on the primary dispatcher or
    change the order of the dispatchers within URIs for Gateway
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.1 or          *
    * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
    * Pack 1                                                       *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PK95379

  • Reported component name

    COG8 GO OFFICE

  • Reported component ID

    5724W12GO

  • Reported release

    840

  • Status

    CLOSED UR3

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-09-03

  • Closed date

    2013-06-27

  • Last modified date

    2013-06-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    COG8 GO OFFICE

  • Fixed component ID

    5724W12GO

Applicable component levels

  • RA10 PSN

       UP



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Document information


More support for:

Cognos for Microsoft Office
Cognos for Microsoft Office

Software version:

8.4

Reference #:

PK95379

Modified date:

2013-06-27

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