PK87798: IIS CRASHING INTERMITTENTLY

APAR status

• Closed as program error.

Error description

• IIS dump files generated.
  
  Within Cognos 8.2, the IIS app pools crashing frequently which
  will stop the gateway from serving requests.
  Gateway tracing was put in place to see if we can isolate the
  issue. The message they get in Event Viewer is:
  
  Error: Application Pool COGAppPool is being automatically
  disabled due to a series of failures in hte process(es) serving
  that applicaiton pool.
  Warning: A process serving application pool COGAppPool
  terminated unexpectedly. The process ID was 2928. The process
  exit code was 0xc0000005.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos 8 Business Intelligence 8.4.1 Fix Pack *
  * 2 or                                                         *
  * Upgrade to IBM Cognos Business Intelligence 10.1.1 Fix Pack  *
  * 2 or                                                         *
  * Upgrade to IBM Cognos Business Intelligence 10.2             *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BI INST CO

• Fixed component ID

  5724W12IC

Applicable component levels

• RA11 PSN

     UP