PK30196: Unable to open Japanese Office attachment which has long file na me in Office 2000 installed machine
Closed as Vendor Solution.
When trying to open an attachment, whose file name is Japanese and more than 17 characters (34 bytes), get error message below, then click OK, empty Office file opend. It happened on a machine where Office 2000 installed, even if the file was created in Office 2000. In native client, the file can be opened without problem. Other format such as text file has no problem neither. "C:\Document and Settings\Administrator\Local Setting\Temporary Internet Files\%E5%E8%....could not be found. Check the spelling of the file name, and verify that the file location is correct. If you are trying to open the file from your list of most recently used files on the File menu, make sure that the file has not been renamed, moved, oe deleted." Workaround. Right click on the file and select "Save Target as", and open the file from there. At this time, the file name is decreased to less than 16 charatcters (32 bytes) automatiocally.
This works as designed. The problem is that the path to the file exceeds system limit. Please use the following workaround. The problem is that file path is too long on local file system when extracted from CQ DB. The solution will be in moving attachments folder to the root that will allow to attach files with longer names. Any of the following can be done independently. 1. Move http server attachment folder to root a) create new CQ attachments folder for http server, e.g. "C:/cqattachments". b) add one line to file "C:\Program Files\Rational\Common\rwp\IHS\conf\Include\cqweb.conf" Alias /cqattachments "C:/cqattachments" c) set new DOWNLOAD_DIR in "C:\Program Files\Rational\ClearQuest\cqweb\cqserver\config\common.prope rties" to DOWNLOAD_DIR=/cqattachments d) set new DOWNLOAD_DIR and UPLOAD_DIR in "C:\Program Files\Rational\Common\rwp\EmbeddedExpress\profiles\profile1\ installedApps\DefaultNode\RationalClearQuestWeb.ear\CQWebMod ule.war\WEB-INF\classes\common.properties" to UPLOAD_DIR=C:/cqattachments DOWNLOAD_DIR=/cqattachments e) restart all CQWJ services Note: do not mix C:/cqattachments with /cqattachments. First one is full path on disk drive, second is relative URL to localhost. 2. Move CQ RM attachment folder to root a) create new CQ attachments folder for CQ RM, e.g. "C:/cqrmattachments" b) set new UPLOAD_DIR in "C:\Program Files\Rational\ClearQuest\cqweb\cqserver\config\common.prope rties" to UPLOAD_DIR=C:/cqrmattachments c) restart CQ RM
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