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PK30196: Unable to open Japanese Office attachment which has long file na me in Office 2000 installed machine

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APAR status

  • Closed as Vendor Solution.

Error description

  • When trying to open an attachment, whose file name is Japanese
    and more than 17 characters (34 bytes), get error message below,
    then click OK, empty Office file opend. It happened on a machine
    where Office 2000 installed, even if the file was created in
    Office 2000. In native client, the file can be opened without
    problem. Other format such as text file has no problem neither.
    "C:\Document and Settings\Administrator\Local Setting\Temporary
    Internet Files\%E5%E8%....could not be found. Check the spelling
    of the file name, and verify that the file location is correct.
    If you are trying to open the file from your list of most
    recently used files on the File menu, make sure that the file
    has not been renamed, moved, oe deleted."
    Workaround.
    Right click on the file and select "Save Target as", and open
    the file from there. At this time, the file name is decreased to
    less than 16 charatcters (32 bytes) automatiocally.
    

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

  • This works as designed. The problem is that the path to the
    file exceeds system limit.
    Please use the following workaround.
    The problem is that file path is too long on local file
    system when extracted from CQ DB. The solution will be in
    moving attachments folder to the root that will allow to
    attach files with longer names. Any of the following can be
    done independently.
    1. Move http server attachment folder to root
      a) create new CQ attachments folder for http server, e.g.
    "C:/cqattachments".
      b) add one line to file "C:\Program
    Files\Rational\Common\rwp\IHS\conf\Include\cqweb.conf"
     Alias /cqattachments "C:/cqattachments"
      c) set new DOWNLOAD_DIR in "C:\Program
    Files\Rational\ClearQuest\cqweb\cqserver\config\common.prope
    rties" to
     DOWNLOAD_DIR=/cqattachments
      d) set new DOWNLOAD_DIR and UPLOAD_DIR in "C:\Program
    Files\Rational\Common\rwp\EmbeddedExpress\profiles\profile1\
    installedApps\DefaultNode\RationalClearQuestWeb.ear\CQWebMod
    ule.war\WEB-INF\classes\common.properties" to
     UPLOAD_DIR=C:/cqattachments
     DOWNLOAD_DIR=/cqattachments
      e) restart all CQWJ services
    Note: do not mix C:/cqattachments with /cqattachments. First
    one is full path on disk drive, second is relative URL to
    localhost.
    2. Move CQ RM attachment folder to root
      a) create new CQ attachments folder for CQ RM, e.g.
    "C:/cqrmattachments"
      b) set new UPLOAD_DIR in "C:\Program
    Files\Rational\ClearQuest\cqweb\cqserver\config\common.prope
    rties" to
     UPLOAD_DIR=C:/cqrmattachments
      c) restart CQ RM
    

APAR Information

  • APAR number

    PK30196

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    700

  • Status

    CLOSED ISV

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2006-08-21

  • Closed date

    2007-01-12

  • Last modified date

    2007-01-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



Document information

More support for: Rational ClearQuest

Software version: 7.0

Reference #: PK30196

Modified date: 12 January 2007


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