PJ43846: TYPED CHARACTERS ARE SLOW TO APPEAR WHEN ENTERING CHARACTERS VIAINTERNET EXPLORER V11

IBM Case Manager V5.2.1 Fix Pack 4 for Linux for System z
IBM Case Manager V5.2.1 Fix Pack 4 for Windows
IBM Case Manager V5.2.1 Fix Pack 4 for Linux
IBM Case Manager V5.2.1 Fix Pack 4 for AIX

APAR status

• Closed as program error.

Error description

• When a case client user concurrently opens 2 cases there is an
  observable delay after pressing a key and the corresponding
  character echos.  Entering characters with a Shift+keystroke
  will incur about a one second delay.  When the users opens 3 or
  more cases concurrently the delay is more pronounced.  Holding
  down the shift key renders it completely non-responsive.  It is
  not possible to enter any characters that require the shift key
  depressed.
  
  This issue is not reproducible via Chrome, Firefox or a
  different version of Internet Explorer
  

Local fix

• Use a different version of Microsoft Internet Explorer other
  than V11, or any versions of Chrome or Firefox.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Case Client users running IE V11 with multiple tasks opened  *
  * and pressing the shift key                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * It is recommended to apply 5.2.1.4-ICM-FP004 GA release or   *
  * later.                                                       *
  ****************************************************************
  

Problem conclusion

• This code defect has been corrected in the underlying Dojo IDX
  library.  Both IBM Case Client and IBM Case Builder have been
  updated to include the new library in this GA release.  With
  this fix there is no delay of typed characters to appear when
  the shift key is pressed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CASE MGR CLIENT

• Fixed component ID

  5725A1501

Applicable component levels

• R521 PSY

     UP