PJ41527: USING BP8OPERATIONS::UPDATECASE TO UPDATE A CASE LOCKED BY A DI FFERENT USER, UPDATING FAILED BUT THE UPDATED DATA IN CE DID NOT

APAR status

• Closed as program error.

Error description

• ***PLEASE PROVIDE THE FOLLOWING INFORMATION
  THIS FIELD IS REQUIRED.***
  
  Description of Problem (full details)
  
  When using Bp8Operations::UpdateCase  to update a Case locked by
  a different user, the updating failed but the updated data in CE
  did not rollback for integrity
  
  How long has the problem been occurring (recent changes)? :
  
  Does this occur on more than one station / server? :
  
  Is there a workaround? :
  
  What is the impact to the customer/system? :
  
  Can the problem be replicated on an internal system?  Y or N
  By Who (L3, Support, etc..)
  
  
  Steps to Reproduce:
  1 Two workflows, one is Case Management workflow, another one is
  workflow updateCaseTest with updateCase function
  2 User Administrator log in BPF Web app, and create a case with
  id 51256, open the case, now the case is locked by Administrator
  3 User joe launch the workflow updateCaseTest to update Case
  51256
  
  
  Actual Results:
  
  The updating failed because the case is locked by a different
  user, error is logged in bp8operations.log, while the update to
  the case property in CE
  did not roll back, that make the case property in CE and the PE
  are not synchronized.
  
  Expected Results:
  
  The updating failed, error is logged in bp8operations.log, and
  rollback the change in CE, make the data in CE and PE are
  synchronized.
  
  Are there any similar or related Defects? If Y provide ECMDB #s
  
  What logs were collected and where are they located?
  
  Configuration/Environment :
  Server OS :
  Client OS :
  Database :
  Network:
  App Server :
  Browser :
  Note if non US Language:
  Other Product Component Versions:
  
  Non Web Environment  Y or N
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * BPF Operation users                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Using Bp8Operations::UpdateCase to update a Case locked by a *
  * different user, updating failed but the updated data in CE   *
  * did not rollback.                                            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the BPF-4.1.0-010 GA FixPack.                          *
  ****************************************************************
  

Problem conclusion

• The issue is fixed in BPF-4.1.0-010.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BUS PROC FRAMEW

• Fixed component ID

  5724R7500

Applicable component levels

• R410 PSY

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