PJ40819: FAXENTRY CRASHES AFTER HAVING PROCESSED SOME DOCUMENTS

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APAR status

  • Closed as program error.

Error description

  • FaxEntry crashes after having processed/imported some 40
    documents.
    
    FaxEntry crashes on two different servers.  One crash after
    having processed
    some 40 documents, the other crashes after having processed some
    200 documents.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Capture 5.2.0 Fax Entry Users processing files.              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * FaxEntry crashes after having processed/imported some 40     *
    * documents.                                                   *
    *                                                              *
    * FaxEntry crashes on two different servers.  One crash after  *
    * having processed                                             *
    * some 40 documents, the other crashes after having processed  *
    * some                                                         *
    * 200 documents.                                               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply 5.2.0.9-CAP-WIN-FP009                                  *
    ****************************************************************
    

Problem conclusion

  • Apply 5.2.0.9-CAP-WIN-FP009
    

Temporary fix

Comments

APAR Information

  • APAR number

    PJ40819

  • Reported component name

    CAP DOC PROCESS

  • Reported component ID

    5724R7709

  • Reported release

    520

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-12-11

  • Closed date

    2013-03-13

  • Last modified date

    2013-03-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CAP DOC PROCESS

  • Fixed component ID

    5724R7709

Applicable component levels

  • R520 PSN

       UP



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Document information


More support for:

FileNet Capture
Capture Document Processing

Software version:

5.2

Reference #:

PJ40819

Modified date:

2013-03-13

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