PJ40731: WHEN CASE INFORMATION WIDGET CONTAINS TASKS TAB ONLY, THE CASE MANAGER CLIENT SHOWS SENDCASEINFO EVENT ERRORS.

APAR status

• Closed as program error.

Error description

• When Case Information widget contains Tasks tab only, the Case
  Manager Client shows following SendCaseInfo event errors:
  
  widget: MC0A840079F6B1E4CB9F9CB46D873E400004A, eventName:
  com.ibm.ecmwidgets.acm.SendCaseInfo, HandleEventException:
  TypeError: this.iScope.documentIScope is un...
  Method: IWidgetWrapper._handleEventInternal - Message: widget:
  MC0A840079F6B1E4CB9F9CB46D873E400004A, eventName:
  com.ibm.ecmwidgets.acm.SendCaseInfo, HandleEventException:
  TypeError: this.iScope.documentIScope is undefined
  
  widget:MC0A840079F6B1E4CB9F9CB46D873E400004AeventName:com.ibm.ec
  mwidgets.acm.SendCaseInfo HandleEventException:TypeError:
  this.iScope.documentIScope is undefi...
  Method: _handleEvent - Message:
  widget:MC0A840079F6B1E4CB9F9CB46D873E400004AeventName:com.ibm.ec
  mwidgets.acm.SendCaseInfo HandleEventException:TypeError:
  this.iScope.documentIScope is undefined
  
  Steps to Reproduce:
  1. Open a browser and login to Case Manager Client
  2. On the Cases tab search for a case.
  3. Open the case in Case Details tab.
  4. Edit Settings for Case Information widget
  5. Uncheck on the Views options except for Tasks and click OK
  6. Click Finish Editing.
  7. Log out from Case Manager Client and close the browser.
  8. Open a new browser and login to Case Manager Client.
  9. On the Cases tab search for a case.
  10.Open the case in Case Details tab.
  
  Now you will see the following errors:
  Two widget errors appears on the top of the page for
  SendCaseInfo events.
  

Local fix

• The workaround is to avoid the issue by not displaying Tasks tab
  in Case Information widget by itself. Need to add the Documents
  tab as well.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * End Users and Business Analyst who try to use Case Manager   *
  * Client to process cases.                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When Case Information widget contains Tasks tab only, the    *
  * Case Manager Client shows following SendCaseInfo event       *
  * errors:                                                      *
  *                                                              *
  * widget: MC0A840079F6B1E4CB9F9CB46D873E400004A, eventName:    *
  * com.ibm.ecmwidgets.acm.SendCaseInfo, HandleEventException:   *
  * TypeError: this.iScope.documentIScope is un...               *
  * Method: IWidgetWrapper._handleEventInternal - Message:       *
  * widget:                                                      *
  * MC0A840079F6B1E4CB9F9CB46D873E400004A, eventName:            *
  * com.ibm.ecmwidgets.acm.SendCaseInfo, HandleEventException:   *
  * TypeError: this.iScope.documentIScope is undefined           *
  *                                                              *
  * widget:MC0A840079F6B1E4CB9F9CB46D873E400004AeventName:com.ib *
  * m.ec                                                         *
  * mwidgets.acm.SendCaseInfo HandleEventException:TypeError:    *
  * this.iScope.documentIScope is undefi...                      *
  * Method: _handleEvent - Message:                              *
  * widget:MC0A840079F6B1E4CB9F9CB46D873E400004AeventName:com.ib *
  * m.ec                                                         *
  * mwidgets.acm.SendCaseInfo HandleEventException:TypeError:    *
  * this.iScope.documentIScope is undefined                      *
  *                                                              *
  * Steps to Reproduce:                                          *
  * 1. Open a browser and login to Case Manager Client           *
  * 2. On the Cases tab search for a case.                       *
  * 3. Open the case in Case Details tab.                        *
  * 4. Edit Settings for Case Information widget                 *
  * 5. Uncheck on the Views options except for Tasks and click   *
  * OK                                                           *
  * 6. Click Finish Editing.                                     *
  * 7. Log out from Case Manager Client and close the browser.   *
  * 8. Open a new browser and login to Case Manager Client.      *
  * 9. On the Cases tab search for a case.                       *
  * 10.Open the case in Case Details tab.                        *
  *                                                              *
  * Now you will see the following errors:                       *
  * Two widget errors appears on the top of the page for         *
  * SendCaseInfo events.                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * To fix this problem, apply 5.1.1.1-ICM-FP001 or later        *
  * releases.                                                    *
  ****************************************************************
  

Problem conclusion

• The fix for this problem is provided in IBM Case Manager
  V5.1.1.1 or later releases.
  
  With this fix, the messages are not displayed when the Case
  Information widget contains only the Tasks tab.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CASE MGR CLIENT

• Fixed component ID

  5725A1501

Applicable component levels

• R500 PSN

     UP

• R510 PSN

     UP

• R511 PSY

     UP