PI99072: VIEWING REPORT AS ACCESSIBLE PDF OR EXCEL 2007 THROWS 404 ERROR WHEN TEMPORARY OBJECT LOCATION SET TO SERVER FILE SYSTEM

APAR status

• Closed as fixed if next.

Error description

• In an environment using IHS as a web server with Cognos 10.2.1
  deployed to Websphere Application Server, executing a report as
  PDF with accessibility enabled in the run options, or executing
  a report as Excel 2007 throws an HTTP 404 error.  This is a
  timing issue and may occur in other configurations depending on
  timing of requests.  The behavior may be intermittent.  If the
  dispatcher setting Temporary Object Location is changed to
  Content Store the issue does not occur.
  

Local fix

• Change Temporary Object Location to Content Store.  This could
  have overhead/performance implications on Content Manager so be
  sure to test thoroughly before moving such a change into
  production.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Analytic 11.0.13.0                     *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• RB0A PSN

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