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PI98496: HEATMAP VISUALIZATION RETURNS "QUERY SERVICE INTERNAL ERROR" WHEN NO DATA IS AVAILABLE

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You can track all active APARs for this component.

APAR status

  • Closed as fixed if next.

Error description

  • Heat Map Visualization in Dashboard errors out when no data
    points are available to display. Like other visualizations, the
    expected output is to blank out when data points are not
    available instead of throwing an error.. In this case, the error
    returned is "Query Service internal error has occurred, please
    see the log for details."
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See Error Description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Analytics 11.1.1                       *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PI98496

  • Reported component name

    COG DASHBOARDS

  • Reported component ID

    5724W12DB

  • Reported release

    B0A

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-05-29

  • Closed date

    2018-11-23

  • Last modified date

    2018-11-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • RB0A PSN

       UP



Document information

More support for: Cognos Analytics
Cognos Dashboards v11x

Software version: B0A

Reference #: PI98496

Modified date: 23 November 2018


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