IBM Support

PI76010: RD&T 9.5 FAILS TO LICENSE WITH MESSAGE RC 312: LICENSE SERVER TIME OUT: NOT ABLE TO GET LICENSES

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APAR status

  • Closed as program error.

Error description

  • Rational Development and Test Environment (RD&T) 9.5 may fail to
    license with message RC 312: license server time out: not able
    to get licenses.  This error may occur after applying updates to
    Linux.  The issue affects RD&T 8.5, 9.0, 9.1 and 9.5 as well as
    z Systems Development and Test Environment (zD&T) 10.0 when run
    on Red Hat Enterprise Linux (RHEL) 7.3, and 7.2.
    

Local fix

  • Use a Linux level that is not affected.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * RD&T 8.5, 9.0, 9.1 and 9.5 as well as z Systems Development  *
    * and Test Environment (zD&T) 10.0 when run on Red Hat         *
    * Enterprise Linux (RHEL) 7.3, and 7.2.                        *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Rational Development and Test Environment (RD&T) 9.5 may     *
    * fail to obtain a license key with message RC 312: license    *
    * server time out: not able to get licenses.  This error may   *
    * occur after applying updates to                              *
    * Linux.                                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    The problem was determined to be contained in the License
    manager code and the way the newer Linux handles the firewall
    service.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PI76010

  • Reported component name

    ZSYS DEV AND TE

  • Reported component ID

    5725G3900

  • Reported release

    A00

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-02-03

  • Closed date

    2017-02-17

  • Last modified date

    2017-04-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • Safenet
    

Fix information

  • Fixed component name

    ZSYS DEV AND TE

  • Fixed component ID

    5725G3900

Applicable component levels

  • R850 PSY

       UP

  • R900 PSY

       UP

  • R910 PSY

       UP

  • R950 PSY

       UP

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Document Information

Modified date:
27 October 2020