PI27352: WINDOWS SERVICE FOR MANAGING SERVER CRASHES AFTER MS IS UPGRADEDTO FP3IF7

7.1.0-TIV-ITCAMAD-FP0004: ITCAM for Application Diagnostics V7.1 Fix Pack 4

APAR status

• Closed as fixed if next.

Error description

• ITCAM for Application Diagnostics
  Managing Server, Version 7.1, Fix Pack 3, Interim Fix 7
  
  After Managing Server is upgraded to 7.1 FP3IF7 level,
  the Windows service for Managing Server crashes within few
  minutes after being started.
  
  Steps to reproduce:
  1) Install Managing Server 7.1.
  2) Install FP3, IF5 (7.1.0.3-TIV-ITCAMAD_MS-IF0003).
  3) Confirm that the 'ITCAM for WebSphere - Managing Server'
  service starts the managing server processes. Use the task
  manager to check that service process itcam.exe is running, and
  that it stays up.
  4) Apply FP3, IF7. Restart the Managing Server Windows service.
  Watch the itcam.exe process in the task manager.
  
  Result: itcam.exe process ends within few minutes.
  
  Logs:
  In the Windows System Event logs, you may find following errors:
  The ITCAM for WebSphere - Managing Server service terminated
  unexpectedly.
  
  Workaround: None.
  

Local fix

Problem summary

• **********************
  Problem Description: After Managing Server is upgraded to 7.1
  FP3IF7 level,
  the Windows service for Managing Server crashes within few
  minutes after being started.
  
  **********************
  Recommendation: The fix will be in ITCAM for Application
  Diagnostics 7.1 FP4 (7.1.0.4). Apply ITCAM for AD
  7.1.0.4 when it is available.
  
  Problem Summary:
  
  **********************
  **********************
  
  PROBLEM CONCLUSION:
  
  TEMPORARY FIX: Hot fixes have been provided to the customers.
  
  
  
  COMMENTS:
  
  MODULES/MACROS:   None
  
  SRLS:
  
  RTN CODES:
  
  APPLICABLE COMPONENT LEVEL/SU:
  R610 PSY         UP
  
  CIRCUMVENTION:
  
  MESSAGE TO SUBMITTER:
  
  ERROR DESCRIPTION:
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels