PI24636: GETTING HTTP ERROR 500 WHEN CLICK ON SYNTAX HELP ICON ON A BLANK SYNTAX EDITOR

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You can track all active APARs for this component.

APAR status

  • Closed as fixed if next.

Error description

  • You work with IBM SPSS Statistics 22 FP1 installed. You click on
    File - New - Syntax to open a new blank syntax editor window.
    After that you click on "Syntax help" icon on the top of the
    window although you did not entered any command yet.
    Your default browser is opened but with an error:
    
    HTTP ERROR 500
    Problem accessing
    /help/topic/com.ibm.spss.statistics.reference/spss/base/command_
    not_found.htm. Reason:
    
    org.eclipse.help.internal.util.InstalledFragmentLocator$Singlton
    (initialization failure)
    
    When you do the same on a blank syntax editor window in release
    Statistics 21 a help page is opened with a message that a
    command is not found:
    
    "Command Not Found Sorry. Unable to locate this command. Try
    using the Index to find the command that you want."
    
    This message should be displayed in release 22 as well.
    

Local fix

  • This issue will be addressed in the next main release of IBM
    SPSS Statistics. Please note that if you type a command on
    syntax Editor you will get the help for this command by clicking
    on syntax help button. Additionally, on the menu Help - Command
    Syntax Reference you can open a PDF file with all information
    about each syntax command.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * see APAR text                                                *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * This issue has been addressed in IBM SPSS Statistics release *
    * 23                                                           *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue has been addressed in IBM SPSS Statistics release *
    * 23                                                           *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PI24636

  • Reported component name

    SPSS STATISTICS

  • Reported component ID

    5725A54ST

  • Reported release

    M00

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-08-26

  • Closed date

    2015-04-15

  • Last modified date

    2015-04-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • RN00 PSN

       UP

  • RN00 PSY

       UP



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Document information


More support for:

SPSS Statistics
Statistics Desktop

Software version:

22.0

Reference #:

PI24636

Modified date:

2015-04-15

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