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PI20994: UNABLE TO LOGON TO TM1 10.2.2 APPLICATION WEB: LOOPING IN URL

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The customer has a distributed environment:??Machine A is
    running Cognos BI 10.2.1 FP2.?Machine B is running TM1 10.2.2
    for IBM AIX. The OS of machine B is IBM AIX 7.1???When user
    authentication is performed by TM1 Standard Security, users can
    logon to TM1 10.2.2 Application Web.??When user authentication
    is performed by Cognos Security, users can logon to TM1 10.2.2
    Perspectives and TM1 10.2.2 Web.  But users cannot logon to TM1
    10.2.2 Application Web, instead the logon is looping between
    URLs:?When a user enters the URL   ?
    http://<tm1server>:<port>/pmpsvc   ?the application jumps to the
    Cognos BI gateway and starts looping between the URL   ?
    http://<biservername>:80/<ibmcognos>/cgi-bin/cognos_module
    ?and the URL   ?
    http://<biservername>:80/<ibmcognos>/planning.html???There is a
    corresponding error message??2014-06-24 16:47:08,414
    [http-9420-7] ERROR (session.jspf)
    com.ibm.cognos.fpmsvc.util.CAMUtil - Exception raised by Cognos
    SDK when attempting to get
    userInfo?com.ibm.cognos.pmpsvc.PMPSVCException: An error
    occurred while creating Cognos objects:
    :java.lang.IllegalArgumentException: host parameter is null
    :CSDK_ERROR??Caused by: ?java.lang.IllegalArgumentException:
    host parameter is null??in the logfile pmpsvc.log of the TM1
    10.2.2 Application Server.  There are no corresponding errors or
    warnings or status messages in the TM1 server message logfile
    tm1server.log despite adding the three
    loggers??log4j.logger.TM1.CAMSecurity=DEBUG?log4j.logger.TM1.Cli
    ent=DEBUG?log4j.logger.TM1.SSPISecurity=DEBUG??to
    the logger configuration file tm1s-log.properties???The customer
    applied the IBM Technotes 1598976, 1673694 and 1498917 on
    looping of Contributor respectively Application Web when using
    Cognos Security for user authentication but to no avail.???The
    customer has a third machine C running TM1 10.2.2 for Windows
    whose OS is Windows Server 2008 R2.  On this machine users can
    logon to TM1 10.2.2 Application Web when user authentication is
    performed by Cognos Security.?
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to TM1 10.2.2 FP1                                    *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI20994

  • Reported component name

    TM1 APPLICATION

  • Reported component ID

    5724W49TC

  • Reported release

    A20

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-06-27

  • Closed date

    2014-10-07

  • Last modified date

    2014-10-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TM1 APPLICATION

  • Fixed component ID

    5724W49TC

Applicable component levels

  • RA22 PSN

       UP



Document information

More support for: Cognos TM1
TM1 Contributor

Software version: 10.2

Reference #: PI20994

Modified date: 07 October 2014