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PI11104: Cognos Analysis For Excel add-in does not load for any user other than the one that installed the product in Excel 2007

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • After installing CAFE 10.2 FP1 or uninstalling the old version
    and installing this one new, the add-in loads perfectly fine and
    full functionality is seen. If a new user is then created or a
    user that HAD access to CAFE on that system tries to log in and
    test, the add-in is not loaded into Excel and when we inspect
    the status of the add-ins we see that the CAFE one is disabled.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Please update to Cognos Analysis for Microsoft Excel         *
    * 10.2.2.0                                                     *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI11104

  • Reported component name

    COG FOR MS OFFI

  • Reported component ID

    5724W12GO

  • Reported release

    A20

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-02-05

  • Closed date

    2014-05-13

  • Last modified date

    2014-05-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    COG FOR MS OFFI

  • Fixed component ID

    5724W12GO

Applicable component levels

  • RA20 PSN

       UP



Document information

More support for: Cognos for Microsoft Office
Cognos for Microsoft Office

Software version: 10.2

Reference #: PI11104

Modified date: 13 May 2014