PI09529: [ WI 297556] The OpenSocial gadget was not loaded.ID CRJAZ5037E

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APAR status

  • Closed as program error.

Error description

  • When you are adding a new OpenSocial gadget in an IBM Rational
    Team Concert (RTC) Dashboard, you may see the following error:
    The OpenSocial gadget was not loaded.ID CRJAZ5037E
    To reproduce the issue:
    1) Login to ccm/web and add a newer Widget of the type
    "OpenSocial gadget"
    for example: http
    ://www.gstatic.com/ig/modules/wikipedia/wikipedia_v2.xml to my
    personal dashboard.
    2) try to load this newer widget and when loading the error
    message in the browser.
    Error message is:
    The OpenSocial gadget was not loaded.
    ID CRJAZ5037E
    The gadget might have been removed from the host server.
    It appears that the issue is only reproducible when the RTC
    server is behind a firewall, and can only connect to the
    Internet using a proxy.
    Review the following Work Item on jazz.net for details:
    https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.Wo
    rkItem/297556
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ALL                                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When you are adding a new OpenSocial gadget in an IBM        *
    * Rational                                                     *
    * Team Concert (RTC) Dashboard, you may see the following      *
    * error:                                                       *
    * The OpenSocial gadget was not loaded.ID CRJAZ5037E           *
    * To reproduce the issue:                                      *
    * 1) Login to ccm/web and add a newer Widget of the type       *
    * "OpenSocial gadget"                                          *
    * for example: http                                            *
    * ://www.gstatic.com/ig/modules/wikipedia/wikipedia_v2.xml to  *
    * my                                                           *
    * personal dashboard.                                          *
    * 2) try to load this newer widget and when loading the error  *
    * message in the browser.                                      *
    * Error message is:                                            *
    * The OpenSocial gadget was not loaded.                        *
    * ID CRJAZ5037E                                                *
    * The gadget might have been removed from the host server.     *
    * It appears that the issue is only reproducible when the RTC  *
    * server is behind a firewall, and can only connect to the     *
    * Internet using a proxy.                                      *
    * Review the following Work Item on jazz.net for details:      *
    * https://jazz.net/jazz/resource/itemName/com.ibm.team.workite *
    * m.Wo                                                         *
    * rkItem/297556                                                *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Improved error message. Validated in CLM 6.0
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI09529

  • Reported component name

    RATL TEAM CONCE

  • Reported component ID

    5724V0400

  • Reported release

    404

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-01-14

  • Closed date

    2015-06-26

  • Last modified date

    2015-06-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    RATL TEAM CONCE

  • Fixed component ID

    5724V0400

Applicable component levels

  • R600 PSY

       UP



Document information


More support for:

Rational Team Concert

Software version:

4.0.4

Reference #:

PI09529

Modified date:

2015-06-26

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