APAR status
Closed as program error.
Error description
When you are adding a new OpenSocial gadget in an IBM Rational Team Concert (RTC) Dashboard, you may see the following error: The OpenSocial gadget was not loaded.ID CRJAZ5037E To reproduce the issue: 1) Login to ccm/web and add a newer Widget of the type "OpenSocial gadget" for example: http ://www.gstatic.com/ig/modules/wikipedia/wikipedia_v2.xml to my personal dashboard. 2) try to load this newer widget and when loading the error message in the browser. Error message is: The OpenSocial gadget was not loaded. ID CRJAZ5037E The gadget might have been removed from the host server. It appears that the issue is only reproducible when the RTC server is behind a firewall, and can only connect to the Internet using a proxy. Review the following Work Item on jazz.net for details: https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.Wo rkItem/297556
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * ALL * **************************************************************** * PROBLEM DESCRIPTION: * * When you are adding a new OpenSocial gadget in an IBM * * Rational * * Team Concert (RTC) Dashboard, you may see the following * * error: * * The OpenSocial gadget was not loaded.ID CRJAZ5037E * * To reproduce the issue: * * 1) Login to ccm/web and add a newer Widget of the type * * "OpenSocial gadget" * * for example: http * * ://www.gstatic.com/ig/modules/wikipedia/wikipedia_v2.xml to * * my * * personal dashboard. * * 2) try to load this newer widget and when loading the error * * message in the browser. * * Error message is: * * The OpenSocial gadget was not loaded. * * ID CRJAZ5037E * * The gadget might have been removed from the host server. * * It appears that the issue is only reproducible when the RTC * * server is behind a firewall, and can only connect to the * * Internet using a proxy. * * Review the following Work Item on jazz.net for details: * * https://jazz.net/jazz/resource/itemName/com.ibm.team.workite * * m.Wo * * rkItem/297556 * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
Improved error message. Validated in CLM 6.0
Temporary fix
Comments
APAR Information
APAR number
PI09529
Reported component name
RATL TEAM CONCE
Reported component ID
5724V0400
Reported release
404
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-01-14
Closed date
2015-06-26
Last modified date
2015-06-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
RATL TEAM CONCE
Fixed component ID
5724V0400
Applicable component levels
R600 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSCP65","label":"Rational Team Concert"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"4.0.4","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
26 June 2015