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PI05483: CLIENT ONLY INSTALL: TM1PERSPECTIVES DOES NOT LAUNCH ON WINDOWS8

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APAR status

  • Closed as fixed if next.

Error description

  • Select Client only(Tm1Client tier, Developer tier) in
    Plananalytics install kit or use the TM1Client kit to install on
    Windows8(64). After install, launch TM1 Perspectives, throws
    "Run-time error '429': Active X component can't create object".
    Perspectives does not launch.  Workaround: Have to perform a
    full install using the plananalytics kit.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to Cognos Express 10.2.1 Fix Pack 1                  *
    *                                                              *
    * Please see Express team Comments in defects:                 *
    * Note from Express team:                                      *
    * Please read the following notes.                             *
    * Including the required file that is referenced in the        *
    * documentations. Basically customer is to unregister the      *
    * current mscomctil.ocx file and register this version         *
    * attached that is also downloadable form MS site.             *
    * CX notes:                                                    *
    * http://www-01.ibm.com/support/docview.wss?uid=swg21623762    *
    *                                                              *
    * http://www-01.ibm.com/support/docview.wss?uid=swg21608271    *
    * http://www-01.ibm.com/support/docview.wss?uid=swg21593238    *
    *                                                              *
    * Reference link in CX:                                        *
    * http://www-01.ibm.com/support/docview.wss?uid=swg21438688    *
    *                                                              *
    * Microsoft release notes:                                     *
    * MS12-060: Description of the security update for Office      *
    * 2010: August 14, 2012                                        *
    * http://support.microsoft.com/kb/2597986                      *
    *                                                              *
    * MS12-060: Description of the security update for 2007 Office *
    * system: August 14, 2012                                      *
    * http://support.microsoft.com/kb/2687441                      *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PI05483

  • Reported component name

    CX TM1 PERSPECT

  • Reported component ID

    5724Y13XP

  • Reported release

    A10

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-11-05

  • Closed date

    2014-04-15

  • Last modified date

    2014-04-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • RA21 PSN

       UP



Document information

More support for: Cognos Express
Cognos Xcelerator Perspectives

Software version: 10.1

Reference #: PI05483

Modified date: 15 April 2014