OA31763: SITUATION FIRES BUT SOME SNMP TRAPS ARE NOT SENT

Obtain the fix for this APAR.

APAR status

• Closed as program error.

Error description

• Environment:
  Include components involved, platforms with versions/patches
  for each. z/OS ITM  6.10.07.03
    Do you think the latest patch applied is involved?     No
  
  Problem Description (example):
  
   Policy B + Situation B linked to OMEGAMON XE for DB2 on z/OS
  agent.
   From the console.png screenshot you can see that DB2 named
  situations are fired,
   but SNMP traps are sent in "packets": some traps sent, then
  some not (can't figure out the rule, yet)
  
    Detailed Recreation Procedure:
  
  For example, error:
  
  2009.126 14:14:11.85
  (0295-DD25770B:ko4acagt.cpp,1080,"GenAgtActivity::formatResults"
  ) Error: Parsing failed for result
  <DP_SY_EXC.SYS_SFAC=0;DP_SY_EXC.SYS_UFAC=0;DP_SY_EXC.SYS_STPE=0;
  DP_SY_EXC.SYS_TRGE=0;DP_SY_EXC.SYS_UDFE=0;DP_SY_EXC.SYS_ARCN=;DP
  _SY_EXC.SYS_ARDEV=;DP_SY_EXC.SYS_ARVOL=;DP_SY_EXC.BMGRCRO=488;DP
  _SY_EXC.SYS_TMAX=16;...
  
  There are attributes above which contains "empty" values.
  i.e. there is nothing between the equal sign and the terminating
  semi-colon.
  Most likely, the agent is returning NULL-terminated strings.
  
  This format error terminates the parsing and was found before
  any attributes that the user had substitued into the emitter
  request had been found.  Consequently, when it comes time to
  build the request and concatenate the requested attribute values
  to the predicate, all we get is the predicate, for example:
  
  2009.126 14:14:11.86
  (02B6-DD25770B:ko4acagt.cpp,1419,"GenAgtActivity::buildParmList"
  ) Value(s) <&_PREDICATE;&_RESULTS> substituted with
  <DB2_System_States.Status = 'ONLINE';>
  
  
    Provide a detailed step-by-step recreation procedure.  See
  above.
  
  Related Files and Output:
      WLAA - TSL2.I#47545.RKLVLOG
  
  
  
  ***************************************************************
  

Local fix

• No work around available
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All TEMS users.                              *
  ****************************************************************
  * PROBLEM DESCRIPTION: SITUATION FIRES BUT SOME SNMP TRAPS ARE *
  *                      NOT SENT.                               *
  ****************************************************************
  * RECOMMENDATION: Apply the PTF.                               *
  ****************************************************************
  When an agent sends trap data to Tivoli Enterprise
  Management Server and does not send data for every keyword,
  the trap is not be sent.
  

Problem conclusion

• The Tivoli Enterprise Management Server will default any
  missing data to blank and send the trap.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  OA28935

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• KSMOMS
  

Fix information

• Fixed component name

  MGMT SERVER DS

• Fixed component ID

  5608A2800

Applicable component levels

• R620 PSY UA52514

     UP10/02/11 P F002

Fix is available

• Select the PTF appropriate for your component level. You will be required to sign in. Distribution on physical media is not available in all countries.