IBM Support

LO93663: NTS_SENDMAIL_SAVE_OPTIONS=NOATT CAUSES EMAILS TO BE UNREADABLE

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APAR status

  • Closed as program error.

Error description

  • When the Traveler administrator sets option
    NTS_SENDMAIL_SAVE_OPTIONS=noatt in the notes.ini, Traveler
    removes attachments from emails sent from the device before
    saving the email in the Sent folder.  The mechanism that
    Traveler uses to remove the attachments works well for emails
    in which the attachment is in a MIME section.  However, when
    the email is constructed such that the attachment is an inline
    attachment inside an HTML section, the mechanism removes the
    entire HTML section, which causes a parsing error when the
    Notes client tries to read the email.  This fix prevents
    Traveler from removing the HTML section, even if it contains an
    inline image.
    

Local fix

  • You can work around the problem by removing 'noatt' from the
    specification of NTS_SENDMAIL_SAVE_OPTIONS.  This will prevent
    Traveler from trying to remove the attachments before saving
    the email to the Sent Items folder.
    

Problem summary

  • When saving the sent copy of mail without attachments, some body
    content may also get removed when removing inline images.
    

Problem conclusion

  • The Traveler server has been updated to handle this scenario
    correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO93663

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-02-21

  • Closed date

    2018-03-06

  • Last modified date

    2018-03-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO93663

Modified date: 06 March 2018


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