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LO93547: TRAVELER LOGS "NOT AUTHORIZED" ERRORS DURING NETWORK INSTABILITY

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APAR status

  • Closed as program error.

Error description

  • Traveler sometimes logs these errors for a user:
    [01/11 10:32:24.919] INFO    PS-7f0e80aff700 Jeroen Kohls
    dna.cpp.jniDoesDatabaseExist#8434 Could not open the Database.
    Debug Data: Database='mail/jkohls.nsf' on
    server='CN=athens/O=KAS'
    PathName='CN=athens/O=KAS!!mail\jkohls.nsf' for user
    'CN=s-lbertrav01/O=KAS-MD'. Error(246)=You are not authorized
    to perform that operation
    [01/11 10:32:24.919] INFO    PS-7f0e80aff700 Jeroen Kohls
    DispatchThreadData.getDatabaseNoFailover#387 Database open of
    'cn=athens/o=kasmail/jkohls.nsf' on server 'CN=athens/O=KAS'
    for user 'CN=s-lbertrav01/O=KAS-MD' failed after 323212ms with
    status of 0x246
    The text of the message says the user is not authorized to open
    the database, but this user has successfully opened the
    database before and after the error was logged, so it is not
    really an authorization failure.
    Note that the 0x246 is only logged for this user when the open
    attempt takes a long time to fail.  These are all of the
    occurrences of this error for that user in the log:
    [01/11 10:32:24.919] failed after 323212ms with status of 0x246
    [01/11 11:34:45.366] failed after 414730ms with status of 0x246
    [01/11 13:20:55.534] failed after 478684ms with status of 0x246
    [01/11 15:57:02.985] failed after 439977ms with status of 0x246
    [01/12 13:56:21.867] failed after 324379ms with status of 0x246
    [01/15 07:41:50.879] failed after 484804ms with status of 0x246
    These messages are all INFO messages, so do not show up in the
    console log.  To see them, you have to look in the NTSActivity
    log.
    This APAR will change the Traveler code to log 0x807 "Server
    not responding" instead of 0x246 when the open failures take
    more than 3min, so as to more accurately reflect the nature of
    the failure.
    

Local fix

Problem summary

  • Wrong error message in logs could be confusing to server
    administrator.
    

Problem conclusion

  • The Traveler server has been updated to log the correct error
    message for this scenario.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO93547

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-01-19

  • Closed date

    2018-03-05

  • Last modified date

    2018-03-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO93547

Modified date: 05 March 2018


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