IBM Support

LO92783: ANDROID DEVICES ARE INCORRECTLY DENIED ACCESS DUE TO THE ENABLEMENT OF A SPECIFIC COLLECTION OF ADMINISTRATOR SETTINGS

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APAR status

  • Closed as program error.

Error description

  • Android devices are incorrectly denied access to the Traveler
    server. This is due to the Administrator setting "Prohibit
    devices incapable of security enablement" being enabled with the
    addition of the enablement of "Require external mail domain
    validation". When these two settings are enabled by the
    administrator users using Android Verse will over time see their
    devices stop syncing with the Traveler server.
    

Local fix

  • Disable either "Prohibit devices incapable of security
    enablement" or "Require external mail domain validation". If
    either of those settings cannot be disabled, then the security
    record of users with the problem can be deleted for temporary
    relief.
    

Problem summary

  • Unusual scenario where two specific security settings for
    Android devices have to be set to see this issue.
    

Problem conclusion

  • The IBM Traveler server has been updated to handle this scenario
    correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO92783

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-08-02

  • Closed date

    2017-08-24

  • Last modified date

    2017-08-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO92783

Modified date: 24 August 2017


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