IBM Support

LO92645: ERROR GETTING POLICY WITH RUN AS USER PREVENTS DEVICE SYNC

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APAR status

  • Closed as program error.

Error description

  • When Run as User is enabled in the Traveler server, some users
    have had trouble syncing their devices.  The logs collected
    show that, for those users, Traveler cannot access the device
    profile documents in the user's mail file, to retrieve device
    policy.  This fix causes Traveler to access the profile
    documents as the Traveler server, instead of as the user.  The
    profile documents are created and maintained by the Traveler
    server, not the user, so this treatment is consistent with
    respect to security aspects of the Run as User function.
    

Local fix

  • To workaround the issue, disable the Run as User function by
    setting NTS_USER_SESSION=false in the notes.ini file.
    

Problem summary

  • A very small number of users experience issues trying to access
    profile documents in their mail file as the user ID.
    

Problem conclusion

  • The IBM Traveler server has been updated to work around this
    issue.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO92645

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-07-07

  • Closed date

    2017-08-24

  • Last modified date

    2017-08-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO92645

Modified date: 24 August 2017


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