IBM Support

LO91870: WIPE DATA OPTION MAY NOT BE AVAILABLE FOR IBM VERSE ON IOS.

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APAR status

  • Closed as program error.

Error description

  • This problem was found during internal testing and is not at all
    common.  A timing scenario is possible when the IBM iOS Verse
    client reports its security capabilities that the IBM Traveler
    server will not register the device as supporting Wipe. As a
    result the wipe option will be greyed out in the Administrator
    interface for this device.
    
    
    At the time of writing this APAR no instances of this problem
    have been reported outside of IBM internal testing.  This APAR
    is being delivered as a pre-emptive measure for customers.
    

Local fix

  • Perform a reset on the user to force the device to re-register
    and report its security capabilites.
    

Problem summary

  • Pre-emtpive measure for iOS Verse customers to ensure wipe data
    option is available to the administrator.
    

Problem conclusion

  • The IBM Traveler server has been updated to detect and handle
    this scenario correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO91870

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-03-20

  • Closed date

    2017-03-20

  • Last modified date

    2017-03-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO91870

Modified date: 20 March 2017


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