IBM Support

LO91819: MAIL FILES WITH SPECIAL CHARACTERS IN THE NAME MAY NOT BE ABLE TO SYNC DATA TO TRAVELER DEVICES

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APAR status

  • Closed as program error.

Error description

  • When the name of a user's mail database contains a special
    character (e.g. mail/téstuser.nsf), the user may be able to add
    his or her account to a Traveler-supported mobile device, but
    may not see any data sync to the device.
    
    The Traveler server has been updated to ensure that mail files
    with special characters are processed correctly, and that future
    changes to these databases are properly detected.
    

Local fix

  • Customers may set the notes.ini parameter
    NTS_PUSH_CHANGEDDB_MINIMUM_BUILDNUMBER to 1000 (or any value
    higher than the current Domino build level) on a standalone
    Traveler server, or on all Traveler servers in an HA pool. When
    checking for changes to users' mail files, this notes.ini value
    will cause Traveler to retrieve the list of *all* changed
    databases from Domino on a given server, rather than just the
    list of monitored databases that have changed. This will ensure
    that changes are successfully detected for users whose mail
    files contain special characters.
    

Problem summary

  • DBCS Characters in the mail file may prevent sync of data for
    that user via IBM Traveler.
    

Problem conclusion

  • The IBM Traveler server has been updated to correctly handle
    this scenario.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO91819

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-03-13

  • Closed date

    2017-03-16

  • Last modified date

    2017-03-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO91819

Modified date: 16 March 2017


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