IBM Support

LO91723: USERS STOP RECEIVING MAIL AFTER MAIL SERVER IS RESTARTED

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APAR status

  • Closed as program error.

Error description

  • Traveler has a problem when all mail servers for a specific
    user's goes down at one time and after the mail servers are
    restarted users are able to synch data from the device, but no
    new mails come down to the device. This was introduce in
    9.0.1.16 fix pack.
    
    The work around is to either do
     - Tell Traveler Push Disable <UserId> and Tell Traveler Push
    Enable <UserId> for each effected user or
     - Restart IBM Traveler after the mail files have been
    restarted. Either of these approach will resolve the issue.
    

Local fix

  • See description
    

Problem summary

  • This is a rare scenario where the user doesn't have a replica
    mail server or all replicas are down at the same time.
    

Problem conclusion

  • The IBM Traveler server has been updated to handle this scenario
    correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO91723

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-02-28

  • Closed date

    2017-03-16

  • Last modified date

    2017-03-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO91723

Modified date: 16 March 2017


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