IBM Support

LO91468: USER WITH MULTIPLE DEVICES WITH DIFFERENT MAIL FILTERS IS MISSING DATA ON THE UNLIMITED FILTERING DEVICE

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APAR status

  • Closed as program error.

Error description

  • A user had a device with unlimited filter set for mail and only
    had 30 days of mail.  There were multiple devices and one of
    them had 30 days of mail set as the filter (not unlimited).  The
     unlimited filter device had unlimited data and then the data
    outside of 30 days disappeared.  This was caused by a timing
    issue between threads in the Traveler server.  The one thread
    started loading the device information.  As part of loading the
    device information, a prime sync was initiated on a separate
    thread.  When the prime sync thread looked for the device
    preferences, not all of the device information had been loaded
    yet, so it made the data management decisions based on the
    available information.  In this case, the unlimited device was
    missing but the 30 day device was present, so the 30 days was
    used.  However, if the device happened to be loaded in the other
     order and the unlimited device was the one present for the
    prime sync, there would have been no issue, so it is not simply
    just having multiple devices with different filters that would
    cause this issue.  Also, if the loading thread finishes loading
    all the device information before the prime sync thread gets
    that far, you won't have this issue.  This timing issue has been
     present for many years and is considered rare. This can happen
    any time a user is loaded on a server: server startup or load
    balancing from one server to another, for examples.
    

Local fix

Problem summary

  • Timing issue when using multiple devices with different e-mail
    filters may apply the same filter to both devices.
    

Problem conclusion

  • IBM Traveler server has been updated to resolve this issue.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO91468

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-31

  • Closed date

    2017-02-10

  • Last modified date

    2017-02-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO91468

Modified date: 10 February 2017


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