IBM Support

LO90443: IOS10 CONFIRMS DEVICE WIPE BUT DOESN'T ACTUAL PERFORM THE WIPE, SO REMOVE DEVICE WIPE UI OPTION

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APAR status

  • Closed as program error.

Error description

  • As part of the Microsoft Exchange ActiveSync protocol, the
    device can be told to wipe the device.  Starting with iOS 10,
    Apple has stopped performing the device wipe but is confirming
    to the server that it has performed the wipe (which is really
    has NOT performed).  There is nothing that the Traveler server
    can do about the fact that the device lied to the server about
    having done the wipe.  To avoid confusion, the UI option to wipe
     the device for iOS 10 will be removed.
    

Local fix

Problem summary

  • Apple removed the capability to perform a full device wipe
    through the Active Sync protocol in iOS 10.x and later devices.
    

Problem conclusion

  • The IBM Traveler server was updated to recognize this capability
    change and only display the Wipe Traveler Data option for iOS
    10.x and later devices.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO90443

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-10-05

  • Closed date

    2016-11-09

  • Last modified date

    2016-11-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO90443

Modified date: 09 November 2016


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