IBM Support

LO81826: OUTLOOK CLIENT SHOWS DISCONNECTED AFTER SERVER IN POOL SHUTDOWN

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

APAR status

  • Closed as program error.

Error description

  • When running multiple servers in a high availability pool
    providing support for IBM Microsoft Access for Outlook clients,
    it is possible that shutting down one or more of these servers
    could cause the Outlook client to temporarily show a
    disconnected status.  There is a logic error in the IMSAO
    server's logic when calculating which servers contain replicas
    of the user's mail file under an error condition.  The algorithm
     is prematurely removing the reference to the mail replica if
    there is ever any issue trying to connect to the server hosting
    the replica.  Later this reference will be refreshed, but not in
     a timely enough fashion to avoid the disconnected error at the
    Outlook client.
    

Local fix

Problem summary

  • Outlook client would show temporary disconnected state when
    restarting one of the Traveler servers in an HA pool.
    

Problem conclusion

  • Problem for IMSMO HA installation only.  Traveler servers have
    been updated to resolve.
    

Temporary fix

  • This fix is included in the latest IMSMO releases.  Contact
    support if maintenance is required as offering is currently
    limited availability only.
    

Comments

APAR Information

  • APAR number

    LO81826

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-09-09

  • Closed date

    2014-11-04

  • Last modified date

    2014-11-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO81826

Modified date: 04 November 2014


Translate this page: