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LO77846: USER SYNCH FAILS WITH "TRAVELER ACCESS RIGHTS."

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APAR status

  • Closed as program error.

Error description

  • User synch fails with "Traveler access rights."
    
    When a user tries to synch with Notes Traveler 9.0.1 some user
    may get the message of "'User CN=XXXX' failed because the user
    CN=XXXX does not have IBM Notes Traveler access rights."
    
    This can be bypassed by adding notes.ini parameter
    NTS_BACKENDMANAGER_SET_UNREAD_REPLICATION=true. The user should
    be able synch with in 4 hours or Tell Traveler User <userId>
    would refresh the cache or a restart of Notes Traveler.
    

Local fix

  • This can be bypassed by adding notes.ini parameter
    NTS_BACKENDMANAGER_SET_UNREAD_REPLICATION=true. The user should
    be able synch with in 4 hours or Tell Traveler User <userId>
    would refresh the cache or a restart of Notes Traveler.
    

Problem summary

  • A few new users reported inability to configure device after
    upgrade to 9.0.1.  The users would get this error message
    
    "'User CN=XXXX' failed because the user CN=XXXX does not have
    IBM Notes Traveler access rights."
    

Problem conclusion

  • The error message was misleading.  The real error is the user
    does not have read/unread marks configured to replicate.  In
    9.0.1 this validation failure was mistakenly handled as access
    violation and the user would not be able to continue until the
    Read/Unread mark replication was resolved.
    
    The fix is to not block sync based on that configuration option,
    use a better message if encountered, and finally attempt to
    configure read/unread mark synchronization on the user's behalf
    when this is detected.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO77846

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-11-11

  • Closed date

    2013-11-19

  • Last modified date

    2013-11-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0

Reference #: LO77846

Modified date: 19 November 2013


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