LO76128: SOME USERS STOP RECIEVING UPDATES ON MOBILE DEVICE.

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

APAR status

  • Closed as program error.

Error description

  • Some users report that they stop
    recieving updates on their mobile devices.Its not all users
    and not all the time.
    
    One thing that does seem common in this scenario is that there
    is a brief period of time that mail server(s) are unavailable.
    For example if performing compact of mail dbs or restarting the
    mail servers.
    

Local fix

  • A simple work around is to simply restart the Traveler server
    after maintenance is performed on the mail server.  Doing so you
    will have a very short Traveler server outage, but on restart it
    will ensure all threads are active.
    

Problem summary

  • Customer reported some users would stop recieving updates on the
    Mobile device.  We found this generally happened in close
    proximitaty to a short outage of the mail server, for example
    restarting the mail server.  Problem would only effect some
    users and only some of the time.
    

Problem conclusion

  • Notes Traveler server was updated to handle this scenario
    correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO76128

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    853

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-07-09

  • Closed date

    2013-07-17

  • Last modified date

    2013-07-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R853 PSY

       UP

  • R900 PSY

       UP



Rate this page:

(0 users)Average rating

Document information


More support for:

IBM Notes Traveler

Software version:

8.5.3

Reference #:

LO76128

Modified date:

2013-07-19

Translate my page

Machine Translation

Content navigation