LO75763: NOTE ITEM NOT FOUND ERROR WHEN A NOTES MAIL IS CONVERTED TO MIME THROUGH JOURNALING

APAR status

• Closed as fixed if next.

Error description

• Invitation mail from a Notes user failed to be journaled.
  
  Steps to reproduce:
  0. Enable journaling and specify an e-mail address to an
  internet server as
  mail-in database field.
  1. Enable server rule to journal all messages.
  2. Set Outbound conversion option from configuration document
  from
  "Notes to Plaintext" to "Notes to Plain text and HTML".
  3. download sample mail.box and copy the message to server's
  mail.box (modify
  recipient as a mail user in your Domain)
  4. After the mail is sent out, additional message is trying to
  be sent out to
  email account specified for journaling.
  5. Error is occuring that note item not found.
  [0CFC:000A-0DA4] Checking Non-Adjacent, Foreign and Wildcard
  domain lists...
  [0CFC:000A-0DA4] Checking for connections to domain ''...
  [0CFC:000C-0DA0] 2013-06-12      03:35:56  Router: Mail Event
  processing
  NOTEUPDATE event (Note 0:00000B72) for mailbox file mail.box
  [0CFC:000C-0DA0] 2013-06-12      03:35:56  Router: Creating queu
  entry <1:3112>
  (Note 0:00000B72) for message 00243FDE.
  [0CFC:000F-0FFC] 2013-06-12      03:35:56  Router: Transferring
  mail to domain
  LOTUS.DEMO.COM (host LOTUS.DEMO.COM [10.xxx.xxx.xxx]) via SMTP
  [0CFC:000F-0FFC] 2013-06-12      03:35:56  Router: No messages
  transferred to
  LOTUS.DEMO.COM (host LOTUS.DEMO.COM) via SMTP
  [0CFC:0009-0D90] 2013-06-12      03:35:56  Router: Unable to
  deliver message to
  journal db [admin@lotus.demo.com], marked as DEAD
  [0CFC:0009-0D90] 2013-06-12      03:35:56  Router: Error
  transferring message
  00243FDD via SMTP to LOTUS.DEMO.COM  Note item not found
  [0CFC:000C-0DA0] 2013-06-12      03:35:56  Router: Mail Event
  processing
  NOTEUPDATE event (Note 0:00000B6E) for mailbox file mail.box
  [0CFC:000C-0DA0] 2013-06-12      03:35:56  Router: Creating queu
  entry <1:2464>
  (Note 0:00000B6E) for message 00243FDD.
  [0CFC:000F-0FFC] 2013-06-12      03:36:59  Router: Transferring
  mail to domain
  LOTUS.DEMO.COM (host LOTUS.DEMO.COM [9.187.209.216]) via SMTP
  [0CFC:000F-0FFC] 2013-06-12      03:36:59  CD to MIME error
  (Process: Router
  (00000CFC:0000000F), Database: C:\Lotus\Domino\data\mail.box,
  Note: 00000B72):
  HTMLAPI Problem converting to HTML
  [0CFC:000F-0FFC] 2013-06-12      03:36:59  End CD to MIME
  Conversion(Process:
  Router (00000CFC:0000000F), Database:
  C:\Lotus\Domino\data\mail.box, Note:
  00000B72)
  [0CFC:000F-0FFC] 2013-06-12      03:36:59  Router: No messages
  transferred to
  LOTUS.DEMO.COM (host LOTUS.DEMO.COM) via SMTP
  [0CFC:0009-0D90] 2013-06-12      03:36:59  Router: Unable to
  deliver message to
  journal db [admin@lotus.demo.com], marked as DEAD
  [0CFC:0009-0D90] 2013-06-12      03:36:59  Router: Error
  transferring message
  00243FDE via SMTP to LOTUS.DEMO.COM  HTMLAPI Problem converting
  to HTML
  [0CFC:000C-0DA0] 2013-06-12      03:36:59  Router: Mail Event
  processing
  NOTEUPDATE event (Note 0:00000B72) for mailbox file mail.box
  
  
  The tested message is an invitation note from internal user to
  internal user.
  

Local fix

• Verified that the field flags of $CSVersion field caused the
  error.
  In this mail, it is "SEAL SUMMARY". After removing $CSVersion
  field, message sent out successfully.
  

Problem summary

• This APAR is closed as FIN. We have deferred the fix to a
   future release.
  

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# JACE98MBKC.
  This APAR is closed as FIN. We have deferred the fix to a
   future release.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R852 PSN

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