LO75295: WINDOWS PHONE: SOME SERVER TO DEVICE UPDATES MAY BE MISSING IF USING PUSH

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APAR status

  • Closed as program error.

Error description

  • 1. WP Syncs with Wait (effectively, push) with sync key 1.
    2. WP Syncs without a Wait with sync key 1 (changes may or may
    not be included from the device).
    3. Server responds with sync key 2 (changes may or may not be
    included from the server).
    4. Before the device syncs again, the server detects another
    change that needs to be pushed.  The server finds the Sync with
    Wait from #1 and tries to use it be putting in the data and sync
    key 2 (as the request was sync key 1).  When the message is
    tried to be sent, it is rejected because the client really
    abandoned it when it did #2.
    5. WP Syncs with sync key 2.  As this is the next, correct sync
    key, the server commits any previous changes (#3 or #4) as
    Exchange ActiveSync does not have an explicit acknowledgement of
    previous server changes being received by the device, so the
    sync key is an implied acknowledgment.  However, the changes in
    #4 were not actually received by the device, so the device data
    is now out of sync with regards to the changes in #4.  These
    changes could be adds, updates, or deletes and for any data type
    (mail, calendar or contacts).
    

Local fix

  • Turn the application off in the sync settings on the device and
    then turn it back on.
    

Problem summary

  • Customer reported that some folder move actions were not synced
    correctly between Windows Phone device and the Domino server
    copy of their mail.
    

Problem conclusion

  • The Notes Traveler server was updated to resolve this problem.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO75295

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-05-14

  • Closed date

    2013-06-05

  • Last modified date

    2013-06-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP



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Document information


More support for:

IBM Notes Traveler

Software version:

9.0

Reference #:

LO75295

Modified date:

2013-06-05

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