APAR status
Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)
Error description
There are some users which randomly crash. This is the stack error. ########################################################### ### thread 1/19: [ NLNOTES: 00d0: 02e0] FATAL THREAD (Panic) ### FP=0x001849c4, PC=0x773ef8b1, SP=0x00184958 ### stkbase=0x00190000, total stksize=241664, used stksize=46760 ### EAX=0x00000000, EBX=0x00000000, ECX=0x00000000, EDX=0x00000000 ### ESI=0x00000a10, EDI=0x001849a0, CS=0x00000023, SS=0x0000002b ### DS=0x0000002b, ES=0x0000002b, FS=0x00000053, GS=0x0000002b Flags=0x00000246 ############################################################ [ 1] 0x773ef8b1 ntdll.ZwWaitForSingleObject+21 (a10,493e0,0,1855df) [ 2] 0x75701194 kernel32.WaitForSingleObjectEx+67 (a10,493e0,0,18518c) [ 3] 0x75701148 kernel32.WaitForSingleObject+18 (a10,493e0,185924,1855df) @[ 4] 0x601f2bff nnotes.FRSendCommandToService+799 (1851b0,1855b0,1855df,1) @[ 5] 0x601f3a7c nnotes.OSRunExternalScript@8+1084 (12c,1) @[ 6] 0x601f4016 nnotes.FRTerminateWindowsResources+982 (1,1010,1,0) @[ 7] 0x601f45f9 nnotes.OSFaultCleanupExt@24+985 (2826a68,1010,0,0,0,185c4c) @[ 8] 0x601f467a nnotes.OSFaultCleanup@12+26 (0,1010,0) @[ 9] 0x6020054c nnotes.OSNTUnhandledExceptionFilter@4+268 (186c84) @[10] 0x601c0b1b nnotes.Panic@4+731 (60e9bd17) @[11] 0x601c503a nnotes.LockHandleExt@16+314 (35cdf,186cd4,186ce0,0) @[12] 0x60002c16 nnotes.LockHandle@12+22 (35cdf,186cd4,186ce0) @[13] 0x6000a8b5 nnotes.OSMemGetType@4+21 (6164e8a2) @[14] 0x6000a64e nnotes.OSMemFree@4+30 (35cdf) @[15] 0x60602ad3 nnotes.grFreeGIFStruct@4+67 (27d) @[16] 0x631d123e nnotesws.CGIF::~CGIF+94 (ac17918,186d50,630733e1,1) @[17] 0x631d247b nnotesws.CGIF::`scalar deleting destructor'+11 (1,0,30652,0) @[18] 0x630733e1 nnotesws.ClearAllGlyphs+65 (ac17918,0,6302acd0,0) @[19] 0x6302b1e6 nnotesws.BmpButtonWndProc@16+1302 (ac17918,2,0,0) [20] 0x759362fa USER32.gapfnScSendMessage+818 (6302acd0,30652,2,0) [21] 0x75936d3a USER32.GetThreadDesktop+215 (0,6302acd0,30652,2) [22] 0x75936de8 USER32.GetThreadDesktop+389 (bebb30,0,2,0) [23] 0x75936e44 USER32.GetThreadDesktop+481 (187070,0,18759c,773e0070) [24] 0x773e010a ntdll.KiUserCallbackDispatcher+46 (30648,0,0,0) @[25] 0x6388c361 nnotesws.CLineView::ExitInstance+641 (634c018,1,634a018,0) @[26] 0x637f7314 nnotesws.CViewSubprogram::InstanceTerm+180 (634a018,1,634a018,ac2ae18) @[27] 0x63098c3a nnotesws.CSubprogram::Destroy+1002 (634a018,1,0,6349e18) @[28] 0x6380d8d2 nnotesws.CViewContainer::InstanceTerm+162 (634a018,1,b81ee9c,6349e18) @[29] 0x63098c3a nnotesws.CSubprogram::Destroy+1002 (6349e18,1,b81ee9c,6349e18) @[30] 0x63050aad nnotesws.fsUnloadFrame+141 (b81ee9c,d,49d,0) @[31] 0x63066441 nnotesws.FSSetFrameSub@20+865 (49d,0,0,d,0) @[32] 0x635d41b6 nnotesws.CDatabaseSubprogram::InstanceCleanup+70 (abef018,0,ae0,abef018) @[33] 0x635d9b6e nnotesws.CDatabaseSubprogram::InstanceTerm+126 (1,1,62014e70,abef018) @[34] 0x63098c3a nnotesws.CSubprogram::Destroy+1002 (abef018,1,6200b740,6239b5e0) @[35] 0x635489ba nnotesws.CHeadlessDBRequest::HandleCloseDB+154 (abef018,18852c,188e90,63e0d6b8) @[36] 0x6354bfb1 nnotesws.CHeadlessDBRequest::Execute+4769 (0,622850,622850,1) @[37] 0x61f92403 nxpm.CXmlRequestProcessor::ProcessRequestExt+819 (79621dc,622850,0,0) @[38] 0x61f91550 nxpm.CXmlRequestProcessor::ProcessRequest+32 (79621dc,c4,188e90,188ea0) @[39] 0x635950bb nnotesws.ProcessWksMsgExt@32+11819 (90,9a80000,0,800229a0,0,188e7c,f10f10,ffffffff) @[40] 0x630345a3 nnotesws.CheckWksMQ@4+435 (0) @[41] 0x63026b80 nnotesws.CDeskSubprogram::SubMessageProc+6448 (2078e18,570,0,0) @[42] 0x63024d26 nnotesws.MainWndProc@16+7782 (10336,570,0,0) [43] 0x759362fa USER32.gapfnScSendMessage+818 (63022ec0,10336,570,0) [44] 0x75936d3a USER32.GetThreadDesktop+215 (0,63022ec0,10336,570) [45] 0x759377c4 USER32.CharPrevW+312 (63022ec0,0,18977c,630b8efb) [46] 0x7593788a USER32.DispatchMessageW+15 (189758,1,801ec,63020000) @[47] 0x630b8efb nnotesws.NEMMainLoop@4+811 (4013a0) @[48] 0x00401a41 NLNOTES.WinMain@16+1697 (630f67c0,0,6d3bf5,0) @[49] 0x00402721 NLNOTES.WinMainCRTStartup+389 (fffde000,18ffd4,77409ef2,fffde000) [50] 0x757033aa kernel32.BaseThreadInitThunk+18 (fffde000,775733a0,0,0) [51] 0x77409ef2 ntdll.RtlInitializeExceptionChain+99 (40259c,fffde000,0,0) [52] 0x77409ec5 ntdll.RtlInitializeExceptionChain+54 (40259c,fffde000,0,78746341) User is using customised mail templates, but he also can reproduce the issue with the standard one.
Local fix
Problem summary
Problem conclusion
Temporary fix
Comments
This APAR is associated with SPR# AAGO96PFMJ. The record was returned to the person who created it for more information.
APAR Information
APAR number
LO74839
Reported component name
NOTES CLIENT
Reported component ID
5724E6255
Reported release
853
Status
CLOSED RET
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-04-12
Closed date
2014-04-23
Last modified date
2014-04-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSKTWP","label":"Lotus Notes"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.3","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
23 April 2014