LO74839: CLIENT CRASH

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You can track all active APARs for this component.

APAR status

  • Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

  • There are some users which randomly crash. This is the stack
    error.
    
    ###########################################################
    ### thread 1/19: [ NLNOTES:  00d0:  02e0] FATAL THREAD (Panic)
    ### FP=0x001849c4, PC=0x773ef8b1, SP=0x00184958
    ### stkbase=0x00190000, total stksize=241664, used stksize=46760
    ### EAX=0x00000000, EBX=0x00000000, ECX=0x00000000,
    EDX=0x00000000
    ### ESI=0x00000a10, EDI=0x001849a0, CS=0x00000023, SS=0x0000002b
    ### DS=0x0000002b, ES=0x0000002b, FS=0x00000053, GS=0x0000002b
    Flags=0x00000246
    ############################################################
     [ 1] 0x773ef8b1 ntdll.ZwWaitForSingleObject+21
    (a10,493e0,0,1855df)
     [ 2] 0x75701194 kernel32.WaitForSingleObjectEx+67
    (a10,493e0,0,18518c)
     [ 3] 0x75701148 kernel32.WaitForSingleObject+18
    (a10,493e0,185924,1855df)
    @[ 4] 0x601f2bff nnotes.FRSendCommandToService+799
    (1851b0,1855b0,1855df,1)
    @[ 5] 0x601f3a7c nnotes.OSRunExternalScript@8+1084 (12c,1)
    @[ 6] 0x601f4016 nnotes.FRTerminateWindowsResources+982
    (1,1010,1,0)
    @[ 7] 0x601f45f9 nnotes.OSFaultCleanupExt@24+985
    (2826a68,1010,0,0,0,185c4c)
    @[ 8] 0x601f467a nnotes.OSFaultCleanup@12+26 (0,1010,0)
    @[ 9] 0x6020054c nnotes.OSNTUnhandledExceptionFilter@4+268
    (186c84)
    @[10] 0x601c0b1b nnotes.Panic@4+731 (60e9bd17)
    @[11] 0x601c503a nnotes.LockHandleExt@16+314
    (35cdf,186cd4,186ce0,0)
    @[12] 0x60002c16 nnotes.LockHandle@12+22 (35cdf,186cd4,186ce0)
    @[13] 0x6000a8b5 nnotes.OSMemGetType@4+21 (6164e8a2)
    @[14] 0x6000a64e nnotes.OSMemFree@4+30 (35cdf)
    @[15] 0x60602ad3 nnotes.grFreeGIFStruct@4+67 (27d)
    @[16] 0x631d123e nnotesws.CGIF::~CGIF+94
    (ac17918,186d50,630733e1,1)
    @[17] 0x631d247b nnotesws.CGIF::`scalar deleting destructor'+11
    (1,0,30652,0)
    @[18] 0x630733e1 nnotesws.ClearAllGlyphs+65
    (ac17918,0,6302acd0,0)
    @[19] 0x6302b1e6 nnotesws.BmpButtonWndProc@16+1302
    (ac17918,2,0,0)
     [20] 0x759362fa USER32.gapfnScSendMessage+818
    (6302acd0,30652,2,0)
     [21] 0x75936d3a USER32.GetThreadDesktop+215
    (0,6302acd0,30652,2)
     [22] 0x75936de8 USER32.GetThreadDesktop+389 (bebb30,0,2,0)
     [23] 0x75936e44 USER32.GetThreadDesktop+481
    (187070,0,18759c,773e0070)
     [24] 0x773e010a ntdll.KiUserCallbackDispatcher+46 (30648,0,0,0)
    @[25] 0x6388c361 nnotesws.CLineView::ExitInstance+641
    (634c018,1,634a018,0)
    @[26] 0x637f7314 nnotesws.CViewSubprogram::InstanceTerm+180
    (634a018,1,634a018,ac2ae18)
    @[27] 0x63098c3a nnotesws.CSubprogram::Destroy+1002
    (634a018,1,0,6349e18)
    @[28] 0x6380d8d2 nnotesws.CViewContainer::InstanceTerm+162
    (634a018,1,b81ee9c,6349e18)
    @[29] 0x63098c3a nnotesws.CSubprogram::Destroy+1002
    (6349e18,1,b81ee9c,6349e18)
    @[30] 0x63050aad nnotesws.fsUnloadFrame+141 (b81ee9c,d,49d,0)
    @[31] 0x63066441 nnotesws.FSSetFrameSub@20+865 (49d,0,0,d,0)
    @[32] 0x635d41b6
    nnotesws.CDatabaseSubprogram::InstanceCleanup+70
    (abef018,0,ae0,abef018)
    @[33] 0x635d9b6e nnotesws.CDatabaseSubprogram::InstanceTerm+126
    (1,1,62014e70,abef018)
    @[34] 0x63098c3a nnotesws.CSubprogram::Destroy+1002
    (abef018,1,6200b740,6239b5e0)
    @[35] 0x635489ba nnotesws.CHeadlessDBRequest::HandleCloseDB+154
    (abef018,18852c,188e90,63e0d6b8)
    @[36] 0x6354bfb1 nnotesws.CHeadlessDBRequest::Execute+4769
    (0,622850,622850,1)
    @[37] 0x61f92403
    nxpm.CXmlRequestProcessor::ProcessRequestExt+819
    (79621dc,622850,0,0)
    @[38] 0x61f91550 nxpm.CXmlRequestProcessor::ProcessRequest+32
    (79621dc,c4,188e90,188ea0)
    @[39] 0x635950bb nnotesws.ProcessWksMsgExt@32+11819
    (90,9a80000,0,800229a0,0,188e7c,f10f10,ffffffff)
    @[40] 0x630345a3 nnotesws.CheckWksMQ@4+435 (0)
    @[41] 0x63026b80 nnotesws.CDeskSubprogram::SubMessageProc+6448
    (2078e18,570,0,0)
    @[42] 0x63024d26 nnotesws.MainWndProc@16+7782 (10336,570,0,0)
     [43] 0x759362fa USER32.gapfnScSendMessage+818
    (63022ec0,10336,570,0)
     [44] 0x75936d3a USER32.GetThreadDesktop+215
    (0,63022ec0,10336,570)
     [45] 0x759377c4 USER32.CharPrevW+312
    (63022ec0,0,18977c,630b8efb)
     [46] 0x7593788a USER32.DispatchMessageW+15
    (189758,1,801ec,63020000)
    @[47] 0x630b8efb nnotesws.NEMMainLoop@4+811 (4013a0)
    @[48] 0x00401a41 NLNOTES.WinMain@16+1697 (630f67c0,0,6d3bf5,0)
    @[49] 0x00402721 NLNOTES.WinMainCRTStartup+389
    (fffde000,18ffd4,77409ef2,fffde000)
     [50] 0x757033aa kernel32.BaseThreadInitThunk+18
    (fffde000,775733a0,0,0)
     [51] 0x77409ef2 ntdll.RtlInitializeExceptionChain+99
    (40259c,fffde000,0,0)
     [52] 0x77409ec5 ntdll.RtlInitializeExceptionChain+54
    (40259c,fffde000,0,78746341)
    
    User is using customised mail templates, but he also can
    reproduce the issue with the standard one.
    

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

  • This APAR is associated with SPR# AAGO96PFMJ.
    The record was returned to the person who created it for more
     information.
    

APAR Information

  • APAR number

    LO74839

  • Reported component name

    NOTES CLIENT

  • Reported component ID

    5724E6255

  • Reported release

    853

  • Status

    CLOSED RET

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-04-12

  • Closed date

    2014-04-23

  • Last modified date

    2014-04-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



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Document information


More support for:

IBM Notes

Software version:

8.5.3

Reference #:

LO74839

Modified date:

2014-04-23

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