APAR status
Closed as user error.
Error description
ERROR DESCRIPTION: Domino 8.5.3 FP3 can not be installed on Windows server 2008 R2 due to Windows Instrumentation Service (WmiPrvSE.exe) holding nnotes.dll. This results in the following error being reported by the installer and the upgarde failing Lotus Notes/Domino or a Notes/Domino related process is still running. Please close it before pressing OK to continue The customer has reported that instances of the issue can be infrequeent as some Windows 2008 servers are not affected by this issue and the upgrade can take place wihtout error. While the customer acknowledges that this most likely a Microsoft issue, they have requested that the issue be investigated by IBM to ensure that future versions will not be affected by this issue as is only appears with FP3.
Local fix
In some cases running the installer while Windows is in safe mode will allow the upgrade to FP3 to proceed. Disabling the service will allow the upgrade to proceed. This would be the only option availabe to virutal servers.
Problem summary
Problem conclusion
Temporary fix
Comments
This APAR is associated with SPR# GFAL95TK9X. The problem was caused by a user error or user misunderstanding.
APAR Information
APAR number
LO74425
Reported component name
DOMINO SERVER
Reported component ID
5724E6200
Reported release
853
Status
CLOSED USE
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-03-15
Closed date
2013-03-23
Last modified date
2013-03-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSKTMJ","label":"Lotus Domino"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.3","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
25 March 2013