LO74425: ISSUES UPGRADING TO 8.5.3 FP3 DUE TO WINDOWS INSTRUMENTATION SERVICE
Closed as user error.
ERROR DESCRIPTION: Domino 8.5.3 FP3 can not be installed on Windows server 2008 R2 due to Windows Instrumentation Service (WmiPrvSE.exe) holding nnotes.dll. This results in the following error being reported by the installer and the upgarde failing Lotus Notes/Domino or a Notes/Domino related process is still running. Please close it before pressing OK to continue The customer has reported that instances of the issue can be infrequeent as some Windows 2008 servers are not affected by this issue and the upgrade can take place wihtout error. While the customer acknowledges that this most likely a Microsoft issue, they have requested that the issue be investigated by IBM to ensure that future versions will not be affected by this issue as is only appears with FP3.
In some cases running the installer while Windows is in safe mode will allow the upgrade to FP3 to proceed. Disabling the service will allow the upgrade to proceed. This would be the only option availabe to virutal servers.
This APAR is associated with SPR# GFAL95TK9X. The problem was caused by a user error or user misunderstanding.
Reported component name
Reported component ID
Last modified date
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following: