LO74425: ISSUES UPGRADING TO 8.5.3 FP3 DUE TO WINDOWS INSTRUMENTATION SERVICE

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You can track all active APARs for this component.

APAR status

  • Closed as user error.

Error description

  • ERROR DESCRIPTION:
    Domino 8.5.3 FP3 can not be installed on Windows server 2008 R2
    due to Windows Instrumentation Service (WmiPrvSE.exe) holding
    nnotes.dll. This results in the following error being reported
    by the installer and the upgarde failing
    
    Lotus Notes/Domino or a Notes/Domino related process is still
    running. Please close it before pressing OK to continue
    
    
    The customer has reported that instances of the issue can be
    infrequeent as some Windows 2008 servers are not affected by
    this issue and the upgrade can take place wihtout error.
    
    While the customer acknowledges that this most likely a
    Microsoft issue, they have requested that the issue be
    investigated by IBM to ensure that future versions will not be
    affected by this issue as is only appears with FP3.
    

Local fix

  • In some cases running the installer while Windows is in safe
    mode will allow the upgrade to FP3 to proceed.
    
    Disabling the service will allow the upgrade to proceed. This
    would be the only option availabe to virutal servers.
    

Problem summary

Problem conclusion

Temporary fix

Comments

  • This APAR is associated with SPR# GFAL95TK9X.
    The problem was caused by a user error or user misunderstanding.
    

APAR Information

  • APAR number

    LO74425

  • Reported component name

    DOMINO SERVER

  • Reported component ID

    5724E6200

  • Reported release

    853

  • Status

    CLOSED USE

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-03-15

  • Closed date

    2013-03-23

  • Last modified date

    2013-03-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



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Document information


More support for:

IBM Domino

Software version:

8.5.3

Reference #:

LO74425

Modified date:

2013-03-25

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