LO73980: 500 ERROR LOTUS NOTES EXCEPTION - NOTE ITEM NOT FOUND, WHEN ATTEMPING TO VIEW PDF ATTACHMENT OVER THE WEB

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APAR status

  • Closed as fixed if next.

Error description

  • Get 500 Note item not found error when attempting to access pdf
    attachment via web browser
    
    error doesnt prevent pdf from being accessed over the web,
    but error shows in domino console and http logging (domlog) and
    raises concerns.
    
    
    Open sample database and open the attached pdf files present.
    The pdf open fines in the browser adobe acrobat viewer, however
    we see the following error in the domino server console
    
    HTTP Web Server: Lotus Notes Exception - Note item not found
    [/attachments.nsf/2db4e75067c73148862570e5007056c6/33f6d76b5d20c
    58c85257b04004f8aeb/PDFMedia027558/g/1] Anonymous
    
    collect htthr thread logs and see the 500 response is from a
    request originating from the adobe acrobat viewer:
    
    GET
    /attachments.nsf/2db4e75067c73148862570e5007056c6/33f6d76b5d20c5
    8c85257b04004f8aeb/PDFMedia027558/g/1 HTTP/1.1
    Accept: */*
    User-Agent: Acrobat viewer
    Host: server.austin.ibm.com
    Connection: Keep-Alive
    Cache-Control: no-cache
    Cookie: UnicaNIODID=eCUAgOGop9v-X4VslU3; mmcore.tst=0.815;
    mmid=-499580090%7CAwAAAArK65WXrwgAAA%3D%3D;
    mmcore.pd=-1116826109%7CAwAAAAoBQsrrlZevCF8YnTECANsxMmTd0c9IAAsA
    AABEV46w487PSAAAAAD/////AK8IAgAAAAAAAQAAAAAA////////////////AAAA
    AAABRQ%3D%3D; mmcore.srv=cg4.use
    ...
    
    HTTP/1.1 500 Internal Server Error
    Server: Lotus-Domino
    Date: Thu, 14 Feb 2013 21:47:48 GMT
    Connection: close
    Expires: Tue, 01 Jan 1980 06:00:00 GMT
    Content-Type: text/html; charset=US-ASCII
    Content-Length: 222
    Cache-control: no-cache
    
    
    ...
    
    
    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
    <html>
    <head>
    <title>Error</title></head>
    <body text="#000000">
    <h1>Error 500</h1>HTTP Web Server: Lotus Notes Exception - Note
    item not found</body>
    </html>
    

Local fix

Problem summary

  • This APAR is closed as FIN. We have deferred the fix to a
     future release.
    

Problem conclusion

Temporary fix

Comments

  • This APAR is associated with SPR# BMKH94XN8Z.
    This APAR is closed as FIN. We have deferred the fix to a
     future release.
    

APAR Information

  • APAR number

    LO73980

  • Reported component name

    NOTES CLIENT

  • Reported component ID

    5724E6255

  • Reported release

    852

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-02-15

  • Closed date

    2013-03-22

  • Last modified date

    2013-03-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R852 PSN

       UP



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Document information


More support for:

IBM Notes

Software version:

8.5.2

Reference #:

LO73980

Modified date:

2013-03-22

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