LO73586: CLIENT CRASH WITH PANIC BUT NOT JAVACORE FILES CREATED.

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APAR status

  • Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

  • Notes Client 8.5.3FP2 standard
    Notes Client 8.5.3Fp3 standard
    
    
    Several Notes Client users crahs ramdoly
    
    NSD is generated but not javecore files created. NSd has a
    panic.
    
    instead the DMP files are generated
    
    WARNING (0): NSD ran because the notes2 process exited
    unexpectedly (pid=5852) with exit code 255. Please inspect the
    workspace\logs directory under your Lotus Notes data directory
    for possible jvm dump, heap dump, or system core files.
    The rcpmon.log file (C:\Program Files
    (x86)\IBM\Lotus\Notes\Data\workspace\logs\rcpmon.log) indicates
    that the notes2 process was forcefully terminated and generated
    a mini-dump (C:\Program Files
    (x86)\IBM\Lotus\Notes\Data\workspace\logs\rcpmon-20130115-085840
    -5852-7972.dmp
    
    we need to undestand how can we extract from rcpmon files a
    stack
    
    Please find all the files attched.
    

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

  • This APAR is associated with SPR# SHEZ947L2H.
    The record was returned to the person who created it for more
     information.
    

APAR Information

  • APAR number

    LO73586

  • Reported component name

    NOTES CLIENT

  • Reported component ID

    5724E6255

  • Reported release

    853

  • Status

    CLOSED RET

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-01-22

  • Closed date

    2015-07-18

  • Last modified date

    2015-07-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



Document information


More support for:

IBM Notes

Software version:

8.5.3

Reference #:

LO73586

Modified date:

2015-07-18

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