Closed as fixed if next.
Customer reports that a user is unable to successfully scroll through opened and expaned folders within navigator pane while working in an application, such as a mailfile. The scroll bar either jumps back to top or freezes and user is unable to access intended folder from navigator pane. Basic results from review: The issue can occur when the application contains a lot of custom folders that were created by the user The user reports that when they attempt to scroll down after expanding all folders (shift +) the vertical scroll jumps back to the top the further down you attempt to scroll. Also, if the user instead jumps down to the very last folder and attempts to scroll backward up through the higher level of folders, the scroll bar will appear to freeze at a certain folder and no longer work for them. Attempts at upgrading individual folders to default inbox and/or upgrading mail application design to std IBM mail template may not resolve the issue. Also, reviewing the application using Designer Client might suggest folders that have been signed by other parties and not the owner, however, attempts at creating new folders, moving those docs over to that folder instead and removal of those folders from the application may also not resolve the issue. An spr was generated for IBM Development's review of this result. At this time, the issue appears specific to possible folder design element corruption or variety of naming construct for the folder name that could be of impact to scrolling feature. When that design element(s) have been removed or corrected, the issue can be resolved successfully.
At this time, if the offending folder(s) has not been identified to resolve this issue, the user can instead jump to a specific folder and access documents required w/o scrolling to it, and that can be accomplished by selecting View/Goto from within the application and then picking the intended folder.
This APAR is closed as FIN. We have deferred the fix to a future release.
This APAR is associated with SPR# RCFE93LQN7. This APAR is closed as FIN. We have deferred the fix to a future release.
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