LO73051: INSTALLATION - WHEN INSTALLING LOTUS_NOTES853 THE INSTALLATION OVERWRITES THE OUTLOOK DEFAULT MAILING SYSTEM

APAR status

• Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

• When installing Lotus Notes 853 the installation
  overwrites the Outlook default Mailing.
  
  
  The customer used the following command =>
  
  msiexec /i "Lotus Notes 8.5.3.msi"
  transforms="LotusNotesClntFP2_853_00.mst" SETMULTIUSER=1
  MULTIUSERBASEDIR="!evUserPath!"
  MULTIUSERCOMMONDIR=%SystemDrive%\LotusCommon USENOTESFOREMAIL=""
  USENOTESFORCALENDAR="" USENOTESFORCONTACTS="" USENOTESFORICAL=""
  AllUsers=1 REBOOT="ReallySuppress" /l*v
  "%systemroot%\temp\install.log"
  /qn
  
  This did not work:
  
  Customer tried - instead of using USENOTESFOREMAIL=""  use
  USENOTESFORMAIL=0
  
  This also did not work:
  
  
  
  
  
  
  Asked the customer to run the following command line
  msiexec /i "Lotus Notes 8.5.3.msi" USENOTESFORMAIL=""
  
  This did not work for the customer.  So we tested this here
  Notes is not setting itself as the default mail system but it
  also sets nothing as the default mail client
  
  You can manually change this by doing the following =>
  
  For Windows xp - Go to Start > Control Panel > Internet Options
  > Programs tab > E-mail and set this to Outlook
  But the problem with this is the users do not have Admin rights
  to do this
  

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# DHUS92RRB3.
  The record was returned to the person who created it for more
   information.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels