LO72912: NOTES CRASHES WHEN OPENING A DOCUMENT

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You can track all active APARs for this component.

APAR status

  • Closed as fixed if next.

Error description

  • When opening a specific document,
    Notes client crashes.
    
    Fatal call stack:
    ############################################################
    ### thread 1/19: [ NLNOTES:  0a20:  072c]
    ### FP=0x001346b8, PC=0x7c92e514, SP=0x00134654
    ### stkbase=0x00140000, total stksize=241664, used
    stksize=47532
    ############################################################
     [ 1] 0x7c92e514 ntdll.KiFastSystemCallRet+0
    (634,493e0,0,134e68)
     [ 2] 0x7c802542 kernel32.WaitForSingleObject+18
    (634,493e0,135600,1352b5)
    @[ 3] 0x601f2fcf nnotes.FRSendCommandToService+799
    (134e8c,13528c,1352b5,1)
    @[ 4] 0x601f3e4c nnotes.OSRunExternalScript@8+1084 (12c,1)
    @[ 5] 0x601f43e6 nnotes.FRTerminateWindowsResources+982
    (1,1000,1,0)
    @[ 6] 0x601f49c9 nnotes.OSFaultCleanupExt@24+985
    (1686a68,1000,0,0,0,135928)
    @[ 7] 0x601f4a4a nnotes.OSFaultCleanup@12+26 (0,1000,0)
    @[ 8] 0x6020091c nnotes.OSNTUnhandledExceptionFilter@4+268
    (13644c)
     [ 9] 0x7c864191 kernel32.UnhandledExceptionFilter+455
    (13644c,0,0,0)
     [10] 0x7c34c456 MSVCR71._XcptFilter+351
    (0,13644c,7c34246e,136454)
    @[11] 0x00402773 NLNOTES.WinMainCRTStartup+471
    (11ca8c,7c92e920,7ffd5000,c0299a6c)
     [12] 0x7c817077 kernel32.RegisterWaitForInputIdle+73
    (40259c,0,0,0)
    WARNING (0):
    Instruction Pointer is invalid, will attempt to extract first
    address from
    stack context
    
    
    ############################################################
    ### FATAL THREAD 1/19 [ NLNOTES:  0a20:  072c]
    ### FP=0x05a00357, PC=0x02d004a1, SP=0x00136828
    ### stkbase=00140000, total stksize=241664, used stksize=38872
    ### EAX=0x00000000, EBX=0x00000001, ECX=0x00000000,
    EDX=0x00000000
    ### ESI=0x089c7cf4, EDI=0x089c892c, CS=0x0000001b,
    SS=0x00000023
    ### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000
    Flags=0x00010246
    Exception code: c0000005 (ACCESS_VIOLATION)
    ############################################################
    
    ############################################################
    ### PASS 2 : FATAL THREAD with STACK FRAMES 1/19 [ NLNOTES:
    0a20:  072c]
    ### FP=05a00357, PC=02d004a1, SP=00136828
    ### stkbase=00140000, total stksize=241664, used stksize=38872
    Exception code: c0000005 (ACCESS_VIOLATION)
    ############################################################
    

Local fix

Problem summary

  • This APAR is closed as FIN. We have deferred the fix to a
     future release.
    

Problem conclusion

Temporary fix

Comments

  • This APAR is associated with SPR# XLXZ92HJNN.
    This APAR is closed as FIN. We have deferred the fix to a
     future release.
    

APAR Information

  • APAR number

    LO72912

  • Reported component name

    NOTES CLIENT

  • Reported component ID

    5724E6255

  • Reported release

    853

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-11-29

  • Closed date

    2013-01-04

  • Last modified date

    2013-01-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R853 PSN

       UP



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Document information


More support for:

IBM Notes

Software version:

8.5.3

Reference #:

LO72912

Modified date:

2013-01-04

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