LO72474: UNABLE TO DRAG AND DROP CERTAIN JPEG FILES TO THE DESKTOP

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You can track all active APARs for this component.

APAR status

  • Closed as fixed if next.

Error description

  • Customer hasa security camera (external address) that sends them
    approx9 pictures in email.  It shows up as 9 attachments in the
    email. When trying to drag 'n' drop any of the attachments to
    desktop or a folder, nothing happens.  There is no error
    message.
    
    - Customer is able to open/view the attachments correctly within
      Notes?
    
    - Customer is able to use the SAVE option to save the
      attachments
    
    - customer is able to send an email with .jpg files from
      internally, or externally from another address (gmail), and is
      able to drag them to his desktop correctly.
    
    - customer sent me a database with a few sample attachments and
      I am able to reproduce it
    

Local fix

  • Use Save option to save attachments
    

Problem summary

  • This APAR is closed as FIN. We have deferred the fix to a
     future release.
    

Problem conclusion

Temporary fix

Comments

  • This APAR is associated with SPR# SFBI8ZRSK4.
    This APAR is closed as FIN. We have deferred the fix to a
     future release.
    

APAR Information

  • APAR number

    LO72474

  • Reported component name

    NOTES CLIENT

  • Reported component ID

    5724E6255

  • Reported release

    850

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-11-05

  • Closed date

    2012-12-04

  • Last modified date

    2012-12-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R850 PSN

       UP



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Document information


More support for:

IBM Notes

Software version:

8.5

Reference #:

LO72474

Modified date:

2012-12-04

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