IBM Support

LO70788: SAMETIME CAUSES NOTES 8.5.3 HANG AT STARTUP

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • Notes 8.5.3 FP2 standard client with Embedded Sametime 8.5.1
hangs on start up
Notes Core Version   : Release 8.5.3FP2 (32-bit client)
Notes Standard Version   : 8.5.3_20110916.0921
Keyview Version : 10.8.0.0
OS Version      : Windows/7 6.1 [64-bit] (Build 7601), PlatID=2,
      Service Pack 1 (2 Processors)
Running as 32-bit Windows application on 64-bit Windows
and
Notes Core Version   : Release 8.5.3FP1 SHF194 (32-bit client)
Notes Standard Version   : 8.5.3_20110916.0921
Keyview Version : 10.8.0.0
OS Version      : Windows/2008 R2 6.1 [64-bit] (Build 7601),
      PlatID=2, Service Pack 1 (4 Processors)
Running as 32-bit Windows application on 64-bit Windows
Embedded Sametime 8.5.1
Citrix XEN APP
Also occurs on Stand alone client on windows 7.
 64 Bit
 32 Bit
8.5.3 FP2
8.5.3 FP1SHF194
8.5.3 FP1SHF144 ( problem first reported)
8.5.3 FP1SHF71
8.0.3
This doesn't happen for all users but the customer starts notes
and Notes hangs.
Support Unable to reproduce

Local fix

  • Disable automaic log in for the embedded ST client

Problem summary

  • A programming error was found and will be corrected in a future
 release.

Problem conclusion

  • A programming error was found and will be corrected in a future
 release.

Temporary fix

  • 



Comments


    

  • This APAR is associated with SPR# ZSQN8WL65J.
A programming error was found and will be corrected in a future
 release.

    



APAR Information




    

  • APAR number
    LO70788
    • 

  • Reported component name
    NOTES CLIENT
    • 

  • Reported component ID
    5724E6255
    • 

  • Reported release
    853
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2012-07-27
    • 

  • Closed date
    2012-08-09
    • 

  • Last modified date
    2012-08-09
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    NOTES CLIENT
    • 

  • Fixed component ID
    5724E6255
    • 



Applicable component levels


    

  • R853  PSN
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSKTWP","label":"Lotus Notes"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.3","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            09 August 2012
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback