LO65075: IOS 5 DEVICES MAY TRY TO SYNC REMINDERS CONTINUOUSLY.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Customer reported regular spikes in network connections between
    Lotus Traveler server and the directory server.  During this
    investigation was found that in iOS 5 devices if you create a
    folder in the reminders app the device will continously try to
    sync the folder to the server, even though Lotus Traveler does
    not currently support reminder sync.
    
    Users will also see battery life degradation on the device due
    to the continuous retry of the reminder sync.
    
    Servers may see increased server load as a result as well.
    
    Working on a fix that will "convince" the device to not retry
    the reminder folder sync.
    

Local fix

  • Turn off Reminder sync on the device under the Travler account
    for Mail, Calendar and Contacts.
    

Problem summary

  • The new iOS 5 devices will continously try to sync folders if
    you enable Reminder sync on the device and create a reminder
    "Category".
    

Problem conclusion

  • The Lotus Traveler server was updated to respond to the device
    in such a way that  it would not continously attempt to sync
    folders.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO65075

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    852

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-10-27

  • Closed date

    2011-11-11

  • Last modified date

    2011-11-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R852 PSY

       UP

  • R853 PSY

       UP



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Document information


More support for:

IBM Notes Traveler

Software version:

8.5.2

Reference #:

LO65075

Modified date:

2011-11-11

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