LO53015: INOTES UNABLE TO OPEN/SAVE ATTACHMENTS

APAR status

• Closed as fixed if next.

Error description

• Open customer's mail file - in attachments db.
  Open an email with attachments in iNotes.
  Select attachment and try to open it.
  Message appears "You are opening and attachment using an
  application. Doing so may be a security risk. Do you want to
  continue?"
  Clicking OK on this message results in the Lotus iNotes Warning
  message "Problem: Item Not Found Exception"
  If you try to Save the file locally you get the error
  "IE cannot download X from servername. IE was not able to open
  this Internet site. The Requested file is either unavailable or
  cannot be found. Please try again later."
  
  
  Troubleshooting:
  Issue occurs on IE and Firefox.
  Issue does not occur using the Notes Client.
  If the email is opened in Webmail the attachments do not
  display.
  If forwarded/replied with history & attachments in iNotes the
  attachments are not included in the forwarded message.
  If the email is forwarded from the Notes Client to an iNotes
  user then the attachments all work as expected - can be
  opened/saved without issue.
  

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# MLEY86YJV5.
  This issue was reported against 8.0x.  If issue persists in
   8.5.2, recommend reporting for triage for a future 8.5.x
   maintenance release.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R851 PSN

     UP