LO41707: LOOKUPHANDLE: NULL HANDLE WHEN RUNNING TRAVELER.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Recieve Null Handle Panic error when running Traveler Server.
    This has been seen when syncing a user with an unusually large
    amount of data in the filter window.  Traveler server is not
    operation after the error.
    

Local fix

  • Restart Traveler to recover.
    

Problem summary

  • Intermittently internal user would see Panic:  LookupHandle:
    null.  This would cause the traveler server to terminate
    abnormally.  This problem was only seen with user(s) who had
    abnormally large number of data to sync, I.E. in the thousands.
    

Problem conclusion

  • Traveler was running into an out of memory situation.  The
    processing of thousands of potential changes was taking too long
    and the server would automatically restart even
    though the previous process had not terminated.  The result was
    multiple processes trying to examin the same large set of data
    which is a performance and memory drain.
    

Temporary fix

  • An Interim Fix for this issue will be posted to Fix Central.
    This fix applies only to the server component of Lotus Notes
    Traveler.  Note:  All fixes are cumulative so only need to
    download the latest for your version and component effectd.
    
    http://www.ibm.com/support/fixcentral/
    

Comments

APAR Information

  • APAR number

    LO41707

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    850

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-06-22

  • Closed date

    2009-06-22

  • Last modified date

    2009-06-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R850 PSY

       UP



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Document information


More support for:

IBM Notes Traveler

Software version:

8.5

Reference #:

LO41707

Modified date:

2009-06-22

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