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JR59826: Payment instructions are not equal to the order amount total

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APAR status

  • Closed as program error.

Error description

  • After migrating from WebSphere Commerce version 7.0 to version
9.0, the following error occurs when a customer tries to place
an order.

The total amount of all payment instructions USD 0.00 does not
equal to the total amount of the order USD 65.00.

6/14/18 11:04:06:532 EDT] 000000de CommerceSrvr A
com.ibm.commerce.order.commands.ProcessOrderCmdImpl
validateOrderPITotalAmount The total amount of all payment
instructions USD 0.00 does not equal to the total amount of the
order USD 65.00.

Local fix

  • 



Problem summary


    

  • USERS AFFECTED:
WebSphere Commerce 9.0

PROBLEM ABSTRACT:
Payment instructions are not equal to the order amount total

BUSINESS IMPACT:
Customers cannot complete orders.

RECOMMENDATION:

    



Problem conclusion


    

  • This fix adds the connection from paymentInstruction to edpOrder
 when creating paymentInstruction and from payment to
paymentInstruction.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR59826
    • 

  • Reported component name
    WC BUS EDITION
    • 

  • Reported component ID
    5724I3800
    • 

  • Reported release
    900
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-07-27
    • 

  • Closed date
    2018-09-04
    • 

  • Last modified date
    2018-09-04
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    WC BUS EDITION
    • 

  • Fixed component ID
    5724I3800
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            04 September 2018
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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