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JR56619: DOC - COACHES OF ADMINISTRATION SERVICES DON'T RENDER IN THE PROCESS ADMIN CONSOLE IN INTERNET EXPLORER

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APAR status

  • Closed as documentation error.

Error description

  • If you use administration services in the Process Admin Console
    in Internet Explorer, you might notice problems rendering of
    coaches of the administration service. Some coach views might
    not display properly. For example, the section header of a
    section might be missing.
    

Local fix

  • To avoid this problem use one of the following workarounds:
    
    -Use a different browser, such as Firefox or Chrome to work in
    the Process Admin Console.
    
    -Expose the administration service as a dashboard in IBM Process
    Portal and handle access to the dashboard by using the "Exposed
    to" setting.
    
    -Expose the administration service as a URL and handle access to
    the URL by using the "Exposed to" setting. Then, implement an
    administration service that embeds a custom HTML coach control
    that opens a new browser window and calls the intended service
    from teamworks/exposeServiceByName with the respective
    information of the service, for example
    
    <script type="text/javascript">
    window.open("/teamworks/executeServiceByName?processApp
    =<PA>&serviceName=<MyAdminService>", "NewWindow" )
    </script>
    

Problem summary

  • An administration service is implemented as a human service that
    includes coaches. The administration service runs in the
    Process Admin Console and, therefore, uses the same browser
    settings as the Process Admin Console. The Process Admin Console
    must run in Internet Explorer 8 Compatibility Mode while the
    coach views in IBM BPM V8.5.6 are guaranteed to work only in
    newer versions of Internet Explorer.
    
    PRODUCTS AFFECTED
    IBM Business Process Manager (BPM) Advanced
    IBM BPM Standard
    IBM BPM Express
    

Problem conclusion

  • The content will be updated the next time the documentation is
    refreshed.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR56619

  • Reported component name

    BPM ADVANCED

  • Reported component ID

    5725C9400

  • Reported release

    856

  • Status

    CLOSED DOC

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-09-06

  • Closed date

    2016-09-21

  • Last modified date

    2016-09-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels



Document information

More support for: IBM Business Process Manager Standard

Software version: 856

Reference #: JR56619

Modified date: 21 September 2016