JR56295: Product display page displays a blank page instead of error page if the product does not exist in the current catalog

APAR status

• Closed as program error.

Error description

• If a shopper tries to accesss a product/SKU that is part of the
  catalog filter, but not included in the sales catalog directly,
  a blank page is displayed instead of an error page.
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce Version 7 Feature Pack 7 environments that
  use the Aurora starter store.
  
  PROBLEM ABSTRACT:
  Product display page displays a blank page instead of error page
   if the product does not exist in the current catalog
  
  BUSINESS IMPACT:
  Shoppers are directed to an empty blank page.
  
  RECOMMENDATION:
  

Problem conclusion

• Updated logic to check for 0 product results in the search call
  that retrieves product information. If no products are returned,
   then display an error message instead of a blank page.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP