IBM Support

JR54362: WHEN A TASK COMPLETES IN IBM PROCESS PORTAL, YOU RECEIVE A 'THE SERVICE HAS FINISHED' MESSAGE

Direct links to fixes

8.5.5.0-WS-BPM-IFJR54362
Version 8.5 Refresh Pack 7 for the IBM Business Process Manager products

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APAR status

  • Closed as program error.

Error description

  • When a task completes, you see the following message in Process
Portal:

"The service has finished."

However, the user expects to be returned to the Work tab.


PRODUCTS AFFECTED
IBM BPM Advanced
IBM BPM Standard
IBM BPM Express

Local fix

  • 



Problem summary


    

  • After completing a task, there is a REST call for /v1/exposed,
which might not be needed and takes a long time to complete.
This call might prevent the Work page from displaying.

    



Problem conclusion


    

  • A fix is available for IBM BPM V8.5.5.0 that ensures that the
Work page is displayed as expected after a task completes.

On Fix Central (http://www.ibm.com/support/fixcentral), search
for JR54362.

  1. Select IBM Business Process Manager with your edition
     from the product selector, the installed version to the fix
     pack level, and your platform, and then click Continue.
  2. Select APAR or SPR, enter JR54362, and click Continue.

When you download fix packages, ensure that you also download
the readme file for each fix. Review each readme file for
additional installation instructions and information about the
fix.

    



Temporary fix


    

  • Not applicable

    



Comments


    

  • 



APAR Information




    

  • APAR number
    JR54362
    • 

  • Reported component name
    BPM STANDARD
    • 

  • Reported component ID
    5725C9500
    • 

  • Reported release
    855
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2015-09-23
    • 

  • Closed date
    2015-11-12
    • 

  • Last modified date
    2015-11-12
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BPM STANDARD
    • 

  • Fixed component ID
    5725C9500
    • 



Applicable component levels


    

  • R855  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"855","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            14 October 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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