JR54282: IBM PROCESS PORTAL INDEXER MIGHT INCORRECTLY DELETE INSTANCES FROM THE PROCESS PORTAL INDEX

Version 8.5 Refresh Pack 7 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• The IBM Process Portal indexer might incorrectly delete
  instances and tasks from the process index, resulting in the
  following symptoms:
  
  -Tasks not being searchable in Process Portal (by entering
  search terms in the Search box on the Work tab)
  -Tasks not being shown in the Team Performance dashboard
  -Instances not being shown in the Processes tab
  -Instances not being shown in Process Performance dashboard
  
  PRODUCTS AFFECTED
  IBM Business Process Manager (BPM) Advanced
  IBM BPM Standard
  IBM BPM Express
  

Local fix

• Rebuild the process index by following the procedure documented
  in the article:
  https://developer.ibm.com/answers/questions/209176/how-to-inves
  t igate-and-solve-a-portal-index-out-of.html
  

Problem summary

• If you implement a batch process to create process instances,
  the Process Portal indexer might add some instances to the
  Process Portal index before those instances are saved to the
  database.  Subsequently, the indexer notices that the instances
  are not in the database, and deletes the instances from the
  index.
  

Problem conclusion

• A fix is currently targeted for inclusion in an upcoming
  cumulative fix on IBM Business Process Manager (BPM) V8.5.6.0
  that ensures that newly created instances remain in the Process
  Portal index once they are added.
  

Temporary fix

• Not applicable
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM ADVANCED

• Fixed component ID

  5725C9400

Applicable component levels

• R856 PSY

     UP