JR53502: YOU SEE UNEXPECTED CHARACTERS IN THE BODY OF EMAIL NOTIFICATIONS FOR TASKS

8.5.0.1-WS-BPM-IFJR53502
Version 8.5.0 Fix Pack 2 for the IBM Business Process Manager products
Version 8.5 Refresh Pack 7 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• If you are using an email client with an encoding setting other
  than UTF-8, and you receive an email notification from the IBM
  Business Process Manager (BPM) server for a task that has been
  assigned to you, you might see unexpected characters at the top
  of the email body, above the Task Details header bar.
  
  PRODUCTS AFFECTED
  IBM BPM Advanced
  IBM BPM Standard
  IBM BPM Express
  

Local fix

• Configure your email client to use UTF-8 encoding.
  

Problem summary

• Task notification email template files that are included with
  IBM BPM might contain a byte order mark (BOM) sequence (three
  bytes with hexadecimal values 0xEF, 0xBB, and 0xBF) at the
  beginning of the file to designate the file as being UTF-8
  encoded. If your email client is not configured to use UTF-8
  encoding, this BOM sequence might be interpreted as a literal
  set of display characters.  As a result, you see unexpected
  characters displayed above the body of the task notification
  email.
  

Problem conclusion

• A fix is available for IBM BPM V8.5.0.1 that removes the BOM
  sequence from the body of the task notification email before it
  is sent, eliminating the unexpected characters.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR53502.
  
   1. Select IBM Business Process Manager with your edition from
  the product selector, the installed version to the fix pack
  level, and your platform, and then click Continue.
   2. Select APAR or SPR, enter JR53502, and click Continue.
  
  When you download fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  

Temporary fix

• Not applicable
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R850 PSY

     UP